SalesforceAdministrator

## Description RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role This role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact. ## Essential Responsibilities Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields). Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets). Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction. Work closely with stakeholders and business analysts to document, implement, and optimize system requirements. Assist with environment maintenance, data hygiene, and basic release managem