Methods
IT Services Consultancy
SalesforceAdministrator
“Salesforce Administrator at Methods. Skills: Salesforce, Certinia PSA, Salesforce Flows. Analyse and resolve user issues. Drive adoption”
What You'll Achieve.
Ensure org is continually fit for purpose; Improve financial processes within Salesforce; Improve user experience; Improve business and system operational efficiency; Ensure business queries are addressed in a timely manner
Industry & Context.
Analyse and resolve user issues; Resolve system bugs; Troubleshoot financial data and process issues; Analyse and resolve automation conflicts; Identify data quality issues; Investigate financial data discrepancies; Logical reasoning and problem-solving skills
Security Clearance
What They're Looking For.
Must Have
2+ years of Salesforce and Certinia administration, experience supporting Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems, Good understanding of finance and accounting concepts, hands-on experience building and maintaining Salesforce Flows, Hands-on configuration experience with Salesforce CRM Analytics/ Analytics Studio/ Tableau CRM, Experience analysing and resolving automation conflicts and technical debt, Experience within support team and client-facing roles, Ability to work independently, within teams, and cross-functionally, Outstanding attention to detail, logical reasoning and problem-solving skills, Salesforce declarative configuration to expert level (Lightning UI), Experience supporting orgs with 200+ users, Experience with delivering Change and Release Management best practices and sandbox management, Experience presenting to technical and non-technical stakeholders, Experience with DataLoader (or equivalent ETL tools), Ability to effectively prioritise competing requests, Excellent listening, oral and written communication skills, Team player, Fluent in English
Nice to Have
Salesforce Administrator Certification (ADM-201), Advanced Salesforce Flow architecture and best practices, Further Salesforce Certifications: Advanced Administrator, Platform App Builder, Experience working within a complex Salesforce org, Experience leading/supporting/mentoring junior Administrator(s), Hands-on configuration experience with Conga and/or DocuSign, BA / Project Management certifications, Bachelor's degree in computer science, information systems, business analysis/change management or related field
What You'll Do.
Analyse and resolve user issues
Implement stakeholder change requests
create and deliver technical solutions
Troubleshoot financial data and process issues
Support system improvements
Contribute to migration of legacy automation
Participate in discovery sessions
Gather/update solution requirements
Translate user stories into solutions
test and deliver functional solutions
declaratively developed solutions
Participate in user acceptance testing
Deliver user training
Create user and administrator documentation
Provide 2nd line Salesforce BAU support
Monitor internal ticketing system
Support/mentor junior administrator
Tackle technical debt
build and maintain complex flows
Identify data quality issues
Manage resolution of data quality issues
Support Finance and Accounts teams
Investigate financial data discrepancies
Work closely with Finance stakeholders
Identify opportunities for scalable solutions
How You'll Work.
Team & Collaboration
Work across the full Salesforce platform; Work with Finance stakeholders; Work with business process stakeholders; Work with users; Work with Finance and Accounts teams; Work with product team; Work with internal teams; Work cross-functionally; Represent the team to the business
Communication Scope
Excellent communicator; Comfortable leading discussions; Guide stakeholder expectations; Excellent communication skills; Excellent listening, oral and written communication skills; Presenting to technical and non-technical stakeholders
Process & Methodology
Manage projects, Manage BAU support/change situations, Deliver Change and Release Management best practices, Manage user expectations, Own and prioritise workload, Take responsibility for full project lifecycle
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