Icf
Digital Transformation services for Federal agencies
SalesforceAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“Salesforce Administrator at Icf. Skills: Salesforce administration, Configuration, Maintenance, User management, Troubleshooting, Reporting, Dashboards. Administer, configure, and maintain Salesforce applications and environments. Support users by troubleshooting issues, managing tickets, and resolving Salesforce-related requests”
What You'll Achieve.
Deliver effective business solutions
Industry & Context.
Troubleshooting; Problem-solving skills
Must be a United States (U. S. ) Citizen, Work MUST BE PERFORMED in the United States (U. S. ), Ability to obtain a Federal Public Trust
What They're Looking For.
Must Have
United States (U. S. ) Citizen, work MUST BE PERFORMED in the United States (U. S. ), Ability to obtain a Federal Public Trust, 2+ years of experience as a Salesforce Administrator or supporting Salesforce applications, 1+ years of experience Salesforce Lightning and standard Salesforce functionality, 1+ years of experience with Microsoft Office Suite and ticket management systems, 2+ years of experience working with Microsoft Office Suite and ticket management systems
Nice to Have
Bachelor’s degree, Salesforce Administrator Certification, Experience supporting Service Cloud or Public Sector Solutions, Experience with data management tools such as Data Loader, Familiarity with Agile methodologies and Jira or similar project management tools, Basic understanding of Flows, Apex, and debugging, Experience supporting users in a federal or government contracting environment
What You'll Do.
and maintain Salesforce applications and environments
Support users by troubleshooting issues
and resolving Salesforce-related requests
Create and maintain reports
and other declarative Salesforce features
Perform user account management
permission set assignments
and data maintenance activities
Utilize Visual Studio Code (VS Code) and GitHub for configuration management
and supporting deployment activities
Maintain system documentation
and standard operating procedures
Participate in data imports
and data quality initiatives using Salesforce tools
Communicate effectively with team members and stakeholders regarding support requests
Work with Salesforce Architects and Senior System Administrators
Support and maintain Salesforce solutions using platform best practices and Agile SCRUM methodology
Collaborate with team members to deliver effective business solutions
How You'll Work.
Team & Collaboration
Collaborate with team members to deliver effective business solutions; Communicate effectively with team members and stakeholders; Work with Salesforce Architects and Senior System Administrators; Collaborative team environment
Communication Scope
Communicate effectively with team members and stakeholders
Process & Methodology
Agile SCRUM methodology, Jira or similar project management tools
Full Job Description
***We are open to supporting 100% remote work anywhere within the continental US *** Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers. ICF is seeking a Salesforce Administrator to join our team. In this role, you will work with Salesforce Architects and Senior System Administrators to support and maintain Salesforce solutions using platform best practices and Agile SCRUM methodology. Responsibilities include managing users, profiles, permission sets, Flows, validation rules, approval processes, reports, dashboards, data uploads, testing, troubleshooting, and supporting integrations and system enhancements. The role also involves providing user support and collaborating with team members to deliver effective business solutions. **Responsibilities:** * Assist in the administration, configuration, and maintenance of Salesforce applications and environments * Support users by troubleshooting issues, managing tickets, and resolving Salesforce-related requests in a timely manner * Create and maintain reports, dashboards, workflows, validation rules, and other declarative Salesforce features * Perform user account management, profile updates, page layouts, permission set assignments, and data maintenance activities * Utilize Visual Studio Code (VS Code) and GitHub for configuration management, version control, and supporting deployment activities * Maintain system documentation, training materials, and standard operating procedures * Participate in data imports, data cleansing,
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