Allison Transmission
SalesSystemsSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Systems Support Analyst at Allison Transmission. Skills: Salesforce, CRM, System analysis. Act as Lead Allison 360 Steward. Coordinate requests from regional stewards”
What You'll Achieve.
Increase efficiency of MSS team
Industry & Context.
Problem solving capability
What They're Looking For.
Must Have
Bachelor degree or equivalent experience
Nice to Have
Bachelor degree in Business Management or Information Systems, Expertise in customer relationship management systems, 1 year of experience in Global Marketing, Sales and Service with global associates
What You'll Do.
Act as Lead Allison 360 Steward
Coordinate requests from regional stewards
Represent Allison 360 on Salesforce Project Management team
Communicate new functionality to associates
Inform leadership of challenges
Provide updates in Town Hall meetings
Organize Allison 360 Steering Committee
Input incidents and service requests
Complete user story descriptions
Determine system improvements for efficiency
Prioritize maintenance and enhancements
Assist and Train associates
Conduct data clean-up
Correct audit deficiencies
Collect quarterly metrics data
Track metrics compared to goals
Report quarterly to leadership
Manage consolidation of reports
Distribute key reports
Assist Director with projects
How You'll Work.
Team & Collaboration
Cross-functional leadership; Regional leaders; MSS product owners; System consultants; IS&S
Communication Scope
Written communication; Verbal communication
Process & Methodology
User stories, Service tickets
Full Job Description
**JOIN THE TEAM THAT’S POWERING PROGRESS** Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin _driving your career forward!_ **Benefits:** The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion. * Choice of medical plans with prescription coverage * Employer HSA contribution * Dental & Vision Insurance * Paid Parental Leave * Short & Long-Term Disability * Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance * 401K with generous Company match & contribution * Accrued Paid Time Off * 12 Paid Holidays + 1 Floating Holiday * Robust employee wellness program * Tuition assistance program **Job Description:** **Primary Purpose of Role** This position is the primary interface between Marketing, Sales and Service (MSS) and Information Systems and Services (IS&S) with respect to Allison 360 (Salesforce) system requirements and is the Lead Allison 360 Steward. The person in this position must have a working knowledge of Allison 360 CRM, broad knowledge of Global MSS organizational structure and responsibilities, familiarity with Global MSS associates, and the ability to analyze Allison 360 input / requests for legitimacy, feasibility, and priority. While this role does not have direct reports, the person in the role must be capable of influe
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