Freudenberg Filtration Technologies LP
SalesSupportSpecialist
“Sales Support Specialist at Freudenberg Filtration Technologies LP. Skills: Sales Support, Order Management, Customer Service. Maintain daily communication with Sales & Engineering team. Prepare and analyses reports including forecasts, pricing, sales and profitability, customer share”
Industry & Context.
analytical skills to evaluate orders, forecasts, inventory, and demand planning data; Investigate and resolve order, pricing, and invoice discrepancies; identifying improvement opportunities
Comply with all Health, Safety, Environment (HSE) requirements
What They're Looking For.
Must Have
Associate’s degree in Business Administration, Supply Chain, Sales & Marketing or related field or equivalent experience
Nice to Have
2 to 3 years of experience in a manufacturing or technical environment, Experience with CRM and SAP systems
What You'll Do.
Maintain daily communication with Sales & Engineering team
Prepare and analyses reports including forecasts
sales and profitability
Monitor market segments and customer trends
Prepare presentations
and product materials
Verify and maintain pricing files in accordance with contracts and Long-Term Agreements
Track and manage NDA renewals
Monitor customer portals for scorecards and performance matrix
identifying improvement opportunities
Process customer orders including EDI
and order confirmations
Ensure pricing accuracy and compliance with agreements
Monitor and download customer forecast data from portals
Coordinate with Planning and Shipping to mitigate delivery risks
Manage shipment activities
and proof of delivery
Respond to customer inquiries promptly and professionally
Investigate and resolve order
and invoice discrepancies
Act as backup for other CSR team members as required
Create and maintain material master data in SAP
Support to Accounting activities including payments
Create purchase requisitions for internal and external vendors
Setting up new customer accounts
Maintain accurate electronic and hard copy records
Collaborate with cross-functional teams to improve order processing efficiency
Participate in Continuous Improvement initiatives
Comply with all Health
Environment (HSE) requirements
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Maintain daily communication with Sales & Engineering team; Collaborate with cross-functional teams to improve order processing efficiency
Communication Scope
Maintain daily communication; Respond to customer inquiries promptly and professionally
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