Freudenberg Filtration Technologies LP

SalesSupportSpecialist

Plymouth, Michigan, United States FULL TIME
The Brief

“Sales Support Specialist at Freudenberg Filtration Technologies LP. Skills: Sales Support, Order Management, Customer Service. Maintain daily communication with Sales & Engineering team. Prepare and analyses reports including forecasts, pricing, sales and profitability, customer share”

Industry & Context.

Problems you'll solve

analytical skills to evaluate orders, forecasts, inventory, and demand planning data; Investigate and resolve order, pricing, and invoice discrepancies; identifying improvement opportunities

Eligibility Requirements

Comply with all Health, Safety, Environment (HSE) requirements

What They're Looking For.

Must Have

Associate’s degree in Business Administration, Supply Chain, Sales & Marketing or related field or equivalent experience

Nice to Have

2 to 3 years of experience in a manufacturing or technical environment, Experience with CRM and SAP systems

What You'll Do.

Maintain daily communication with Sales & Engineering team

Prepare and analyses reports including forecasts

sales and profitability

Monitor market segments and customer trends

Prepare presentations

and product materials

Verify and maintain pricing files in accordance with contracts and Long-Term Agreements

Track and manage NDA renewals

Monitor customer portals for scorecards and performance matrix

identifying improvement opportunities

Process customer orders including EDI

and order confirmations

Ensure pricing accuracy and compliance with agreements

Monitor and download customer forecast data from portals

Coordinate with Planning and Shipping to mitigate delivery risks

Manage shipment activities

and proof of delivery

Respond to customer inquiries promptly and professionally

Investigate and resolve order

and invoice discrepancies

Act as backup for other CSR team members as required

Create and maintain material master data in SAP

Support to Accounting activities including payments

Create purchase requisitions for internal and external vendors

Setting up new customer accounts

Maintain accurate electronic and hard copy records

Collaborate with cross-functional teams to improve order processing efficiency

Participate in Continuous Improvement initiatives

Comply with all Health

Environment (HSE) requirements

Perform other duties as assigned

How You'll Work.

Team & Collaboration

Maintain daily communication with Sales & Engineering team; Collaborate with cross-functional teams to improve order processing efficiency

Communication Scope

Maintain daily communication; Respond to customer inquiries promptly and professionally

Free ATS check

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