Ferguson
HVAC
SalesSupportRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Sales Support Representative at Ferguson. Skills: Sales Support, Customer Service. Work together with Sales associates to support customer needs by determining the best products and solutions. Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders”
Industry & Context.
Solve problems
What They're Looking For.
Must Have
Ability to effectively use customer relationship management (CRM) system and phone system, General digital literacy including Microsoft Office, Ability to quickly learn product knowledge and processes
Nice to Have
0-3 years of sales and/or customer service experience is preferred, Experience in plumbing, HVAC, or other trades is a plus, Exhibit skills for sales, including the ability to upsell, Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner, Ability to react well in a fast-paced environment & follow through on commitments, Highly motivated and customer service oriented mentality with ability to build relationships is a plus
What You'll Do.
Work together with Sales associates to support customer needs by determining the best products and solutions
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
Coordinate deliveries on behalf of customers
Answer sales calls for general information
addressing and resolving customer concerns or questions
How You'll Work.
Team & Collaboration
Work together with Sales associates
Full Job Description
**Job Posting:** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. **Schedule: Monday to Friday,** **8:30 am - 5:00 p.m.** **Salary: $21 per hour (flexible based on experience).** **Responsibilities** * Work together with Sales associates to support customer needs by determining the best products and solutions. * Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders. * Coordinate deliveries on behalf of customers. * Answer sales calls for general information, addressing and resolving customer concerns or questions. * Ability to effectively use customer relationship management (CRM) system and phone system. **Qualifications** * 0-3 years of sales and/or customer service experience is preferred. * Experience in plumbing, HVAC, or other trades is a plus * E
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