Ferguson
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce
SalesSupportRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Sales Support Representative at Ferguson. Skills: Sales support, Customer service, Product recommendation. Answer sales calls for general information. Resolve customer concerns or questions”
Industry & Context.
One Saturday per month from 7:30am - 12pm
What They're Looking For.
Must Have
General digital literacy including Microsoft Office, Written and verbal communication skills
Nice to Have
Plumbing and/or HVAC industry experience, Bilingual in Spanish
What You'll Do.
Answer sales calls for general information
Resolve customer concerns or questions
Recommend products and solutions
Provide hands-on assistance
Assist customers on parts counter
Provide backup support in warehouse
Provide accurate pricing
Provide inventory information
Use customer relationship management (CRM) system
Use phone system effectively
Provide outstanding customer service
How You'll Work.
Team & Collaboration
Works together with Sales associates
Communication Scope
Written communication skills; Verbal communication skills
Full Job Description
**Job Posting:** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. **Onsite Position Location:** Beltsville, MD **Schedule:** M-F 8:30am - 5pm plus one Saturday per month from 7:30am - 12pm. **The opportunity:** Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization. **Responsibilities include, but are not limited to the following:** * Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs * Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse * Presents job quotes and provides accurate pricing and inventory information to customers * Uses customer relationship management (CRM) system and phone system effectively * Works together with Sales associates to provide outstanding customer service for both existing and pr
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