Medtronic
SalesSupport&ProcessExcellenceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Support & Process Excellence Specialist at Medtronic. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Offer-to-Cash activities, sales operations, order management, business operations. optimise and continuously improve Offer-to-Cash activities. enable efficient execution”
What You'll Achieve.
drive operational excellence; improve process quality; directly support our Mission to patients; optimise and continuously improve Offer-to-Cash activities; enable efficient execution; strengthen process reliability; support scalable operations; simplifying processes; driving improvements; delivering reliable, high-quality outcomes; strengthening the full value chain; identifying inefficiencies; contributing to a more standardized and scalable way of working; contributing to stable operations; digital enablement; stronger sales effectiveness; shape more efficient ways of working; contribute to a more reliable and scalable operational environment; ensuring accuracy, efficiency, and process excellence.; driving stable outcomes and reducing rework.; supporting process standardization and operational consistency.; Promote a culture of operational excellence, quality, and continuous improvement in all activities.
Industry & Context.
problem-solving ability; Resolve complex operational issues proactively by coordinating across functions, identifying root causes, and translating insights into process improvements.; solving complex operational challenges
cross-border employees must be present in the office by 80% of the working hours., relocation support is not provided.
What They're Looking For.
Must Have
Bachelor degree, Excellent verbal and written communication skills in both French/German/Italian/Dutch/Nordic (native or close to native level) & English, Experience in sales operations, order management, business operations, or a similar environment, sense of ownership and problem-solving ability, A continuous improvement mindset with the ability to identify and act on optimisation opportunities, Proficiency in Microsoft Office (Outlook, Excel), ERP, SAP, and other operational tools, Ability to prioritize, stay organized, and adapt in a fast-paced, evolving environment, Comfortable working under pressure while maintaining quality and accuracy, A proactive, self-starting attitude with a focus on enabling efficient and scalable operations, understanding of how operational performance supports commercial success
Nice to Have
proficient in project management methodologies (e. g. , Agile, Lean, Scrum)
What You'll Do.
optimise and continuously improve Offer-to-Cash activities
enable efficient execution
strengthen process reliability
support scalable operations
simplifying processes
high-quality outcomes
strengthening the full value chain
identifying inefficiencies
contributing to a more standardized and scalable way of working
contributing to stable operations
stronger sales effectiveness
solving complex operational challenges
shape more efficient ways of working
contribute to a more reliable and scalable operational environment
Act as a central point of coordination for internal stakeholders regarding OTC process execution
solution-oriented collaboration.
Own and optimise the complete order lifecycle — from request to delivery — ensuring accuracy
and process excellence.
Manage operational requests with a first-time-right mindset
driving stable outcomes and reducing rework.
Resolve complex operational issues proactively by coordinating across functions
identifying root causes
and translating insights into process improvements.
Build and maintain internal partnerships across Western Europe
including regional sales offices
and shared service centers.
Ensure structured and compliant documentation in instructional guides and SOPs
supporting process standardization and operational consistency.
Contribute to continuous improvement initiatives by identifying trends
proposing enhancements
and supporting implementation of new ways of working using Lean Sigma principles.
Promote a culture of operational excellence
and continuous improvement in all activities.
How You'll Work.
Team & Collaboration
cross-functional coordination; Act as a central point of coordination for internal stakeholders regarding OTC process execution, fostering strong, solution-oriented collaboration.; Build and maintain internal partnerships across Western Europe, including regional sales offices, business units, finance, and shared service centers.; coordinating across functions
Communication Scope
Excellent verbal and written communication skills in both French/German/Italian/Dutch/Nordic (native or close to native level) & English
Process & Methodology
Agile, Lean, Scrum
Full Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. # **A Day in the Life** Please be informed that this is not an active vacancy but part of Medtronic's ongoing effort to build a strong pipeline of talented professionals for future opportunities within our Sales Support & Process Excellence team. As these roles open regularly, we continuously review applications to identify strong matches. If your profile aligns with upcoming needs, you may be invited to join our Medtalent community and/or be contacted directly when a suitable role becomes available. Join our Medtronic Order Operations team and help redefine how medical technology reaches patients across Western Europe. In our evolving Specialized Services environment, you will drive operational excellence, improve process quality, and directly support our Mission to patients. We are seeking a full-time Sales Operations & Process Excellence Specialist to optimise and continuously improve Offer-to-Cash activities. Working closely with sales and cross-functional teams, you will enable efficient execution, strengthen process reliability, and support scalable operations. After your fulltime training period at the Medtronic Heerlen office, you will have the opportunity to work in a Hybrid model - depending on the country you live in (Netherlands, Belgium or Germany), the office based work will vary between 3 to 4, the other days you will work from your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided. As a Sales Support & Process Excellence Specialist, you act as a key operational partner across our Spinal and Aortic Operating Units. You take ownership of end-to-
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