Smiths Group

energy and process industries

SalesSupportCoordinator

Manchester, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Sales Support Coordinator at Smiths Group. Skills: Sales Support, Reporting, Analysis, SAP. Provide day-to-day sales support. Manage pricing and discount structures”

What You'll Achieve.

ensuring our sales teams can operate efficiently and effectively; ensuring smooth day-to-day operations; ensuring timely delivery and issue resolution; ensuring resolution in a timely manner; ensuring compliance with health & safety standards

Industry & Context.

energy and process industries
Problems you'll solve

analytical skills; problem-solving

What They're Looking For.

Must Have

advanced Excel capability, Experience working with SAP, Experience working with CRM systems, Excellent attention to detail, ability to manage multiple priorities, communication and stakeholder management skills, Customer-focused mindset, proactive approach to problem-solving, Good level of education, particularly in Mathematics and English, Awareness of Health & Safety practices, Highly organised, Ability to multitask, manage competing priorities, interpersonal and collaboration skills, Positive attitude, continuous improvement mindset, Adaptable, comfortable working in a fast-paced environment

What You'll Do.

Provide day-to-day sales support

Manage pricing and discount structures

Generate KPI dashboards and performance reports

Act as an escalation point for expediting customer orders

Handle invoice queries and credit note management

Support SAP-related processes

Maintain and manage customer data

Monitor low-level non-conformance reports

Support completion of customer portals

Manage shared inboxes

Provide general administrative support

Identify and implement continuous improvement initiatives

Provide cover for online sales coordination activities

Support site operations

Liaise with suppliers for facilities management

How You'll Work.

Team & Collaboration

work closely with internal teams including Sales, Finance, Operations; work closely with external stakeholders

Communication Scope

communication and stakeholder management skills

Full Job Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively. The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders. This role is based at our Manchester site working office hours Monday to Friday. Duties & Responsibilities (not limited to) * Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities * Manage pricing and discount structures, including customer special price lists and renewal tracking * Generate KPI dashboards and performance reports to support business deci

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