Informa Group Plc.
Media
SalesSupportCoordinator
“Sales Support Coordinator at Informa Group Plc.. Skills: customer service, Salesforce CRM, SAP Quote Module, Microsoft Office, communication skills. Create accurate customer quotes and invoices using SAP Quote Module, managing billing across diverse revenue streams. Respond promptly to customer correspondence via email and telephone, resolving queries related to subscriptions, Open Access, access issues, and order requests. Produce detailed reports on journal titles, pricing information, and usa”
Industry & Context.
resolving queries related to subscriptions; Open Access; access issues; order requests; resolving access queries; troubleshooting; resolving system issues; ability to investigate and resolve complex queries
This is a fixed term contract opportunity until Spring 2027. Closing date for applications: 26th June 2026. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire, to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.
What They're Looking For.
Must Have
Excellent verbal and written communication skills with the ability to engage effectively at all levels. customer service experience with a client-focused approach. Proficiency in Microsoft Office programs (Outlook, Word, Excel), particularly creating and managing spreadsheets from data. Outstanding time management and organisational skills with proven ability to work to tight deadlines. Exceptional attention to detail and accuracy when handling financial transactions. Flexible, proactive mindset with problem-solving abilities and an enquiring outlook. Team player with a supportive and collaborative approach. Ability to investigate and resolve complex queries using internal systems and databases.
Nice to Have
Interest in or awareness of international cultures, additional European language skills, or publishing industry knowledge.
What You'll Do.
Create accurate customer quotes and invoices using SAP Quote Module, managing billing across diverse revenue streams.
Respond promptly to customer correspondence via email and telephone, resolving queries related to subscriptions, Open Access, access issues, and order requests.
Produce detailed reports on journal titles, pricing information, and usage statistics.
Manage advertising opportunities for journals, including monthly invoicing, maintaining tracking spreadsheets, and liaising with customers.
Support corporate global sales by preparing quotes and invoices, providing usage reports, managing IP ranges, and resolving access queries.
Maintain accurate and up-to-date records in Salesforce CRM for all customer interactions, transactions, and account activities.
Liaise daily with Sales Managers, Customer Services, Finance, and other departments to ensure seamless service delivery across the region.
Assist global sales process teams with invoice processing, troubleshooting, and resolving system issues.
Participate in testing new system functionality and contribute to the development of training documentation.
How You'll Work.
Team & Collaboration
Liaise daily with Sales Managers, Customer Services, Finance, and other departments to ensure seamless service delivery across the region. Assist global sales process teams with invoice processing, troubleshooting, and resolving system issues. Team player with a supportive and collaborative approach.
Communication Scope
excellent verbal and written communication skills; ability to engage effectively at all levels; respond promptly to customer correspondence via email and telephone
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