Phoenix Software
IT solutions and managed service provider
SalesSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Support at Phoenix Software. Skills: Sales Support, Administrative Role, Microsoft Office Suite. Raise sales orders utilising company sales tool. Liaise with customers and suppliers via telephone, Teams and email”
Industry & Context.
Use initiative to ensure that deadlines are met
BPSS Check
What They're Looking For.
Must Have
Prior experience in an administrative role, Good knowledge of Microsoft Word, Excel, Outlook and Teams, Excellent communications skills, Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met, Commitment to see a job through to a successful conclusion, BPSS Check
What You'll Do.
Raise sales orders utilising company sales tool
Liaise with customers and suppliers via telephone
Confirm software prices and deal with queries
Check confirmation orders and ensure sales process adherence
Update purchases/quotes on the sales system
Create deal registrations and update opportunities
Provide cover for Account Managers and Sales Admin Team members
Assist in management of client relationships
How You'll Work.
Team & Collaboration
Provide cover for Account Managers and other Sales Admin Team members; Work with product team
Communication Scope
Excellent communications skills
Full Job Description
**Overview of the role ** Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Sales Support to join our Government & Public Safety team and provide assistance and support to the Account Managers. **What will you be doing? ** * Raising sales orders utilising company sales tool while following process and ISO guidelines * Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc. * Checking confirmation orders and ensuring that all aspects of the sales process are adhered to. * Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines * Utilising of our internal CRM system – duties would include creating deal registrations and updating opportunities where required * Provide cover for Account Managers and other Sales Admin Team members. * Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers **Why should you apply?** At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase -
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