Reformation
Fashion
SalesSupervisor,FullTime
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales Supervisor, Full Time at Reformation. Skills: Sales Goal Achievement, Customer Experience, Team Leadership. Consistently meet and exceed sales goals. Lead by example and inspire others to generate clientele and maximize customer retention”
What You'll Achieve.
Consistently meet and exceed sales goals; Maximize customer retention; Build loyal customer relationships; Contribute to a technology led in-store experience for customers that both surprises and delights them; Maintain extraordinary customer experience feedback scores on service evaluation through NPS; Uphold consistent inventory accuracy and controls in store; Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy; Contribute to Loss Prevention in all areas of the business; Maintain seamless store operational procedures; Support merchandising presentation strategy and concept standards; Improve performance of existing associates
Industry & Context.
Effective and expedient problem-solver with a keen attention to detail
Available to work a minimum of 30 hours per week, but up to 40 hours per week, Daily open availability across a full 7 day work week, Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
What They're Looking For.
Must Have
Minimum of 3 years Retail Experience required, Experience working with a sales or retail organization and/or operationally intensive business, Ability to work in a fast-paced and ever-changing environment, interpersonal skills and the ability to interact effectively with diverse personalities, Driven approach to take on new challenges with the self-motivation for your work and career, Excellent communicator with a passion for people, An effective and expedient problem-solver with a keen attention to detail, Positive attitude and feels there is no task too small and no task too large
What You'll Do.
Consistently meet and exceed sales goals
Lead by example and inspire others to generate clientele and maximize customer retention
Lead the sales floor to deliver an excellent customer experience
Contribute to a technology led in-store experience for customers
Maintain extraordinary customer experience feedback scores
Act as brand ambassador
Uphold consistent inventory accuracy and controls
Track receiving and removal of products
Track metrics for BOH fulfillment
cycle counts & overall inventory accuracy
Contribute to Loss Prevention
Maintain seamless store operational procedures
Support merchandising presentation strategy and concept standards
Provide real-time and weekly feedback on sales
product and allocation
Uphold and lead by example with all policies and procedures
Motivate and support sales associates
Onboard new hires while providing in the moment coaching
Contribute and lead through training and customer experience programs
Maintain and manage a professional
and productive work environment
How You'll Work.
Team & Collaboration
Inspire others to generate clientele and maximize customer retention; Lead the sales floor; Contribute to a technology led in-store experience; Act as brand ambassador; Overseeing inbound and outbound inventory; Informally train alongside leadership for Loss Prevention; Support merchandising presentation strategy and concept standards, lead and train staff; Provide real-time and weekly feedback on sales, product and allocation to in store leadership; Display a dedicated approach to motivate and support sales associates; Onboard new hires while providing in the moment coaching; Contribute and lead through training and customer experience programs; Maintain and manage a professional, healthy, and productive work environment alongside team in store
Communication Scope
Excellent communicator
Full Job Description
Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Contribute to a technology led in-store experience for customers that both surprises and delights them Maintain extraordinary customer e
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