Reformation
Fashion
SalesSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Supervisor at Reformation. Skills: Sales leadership, Customer engagement, Inventory control. Meet and exceed sales goals. Lead by example”
What You'll Achieve.
Achieve individual store goals
Industry & Context.
Problem-solver
Open availability, Flexible schedule, Work weekends, Work holidays
What They're Looking For.
Must Have
Minimum of 3 years Retail Experience, Experience working with a sales or retail organization, Experience working with an operationally intensive business
What You'll Do.
Meet and exceed sales goals
Inspire others to generate clientele
Maximize customer retention through engagement
Build loyal customer relationships
Deliver an excellent customer experience
Contribute to a technology led in-store experience
Maintain extraordinary customer experience feedback scores
Act as brand ambassador
Engage customers on the brand
Be knowledgeable in all aspects of conversation
Uphold consistent inventory accuracy
Uphold consistent inventory controls
Perform regular cycle counts
Oversee inbound inventory
Oversee outbound inventory
Track receiving of products
Track removal of products
Track metrics for BOH fulfillment
Track metrics for mis-pulls
Track metrics for cycle counts
Track metrics for overall inventory accuracy
Use inventory information to grow the team
Take action when necessary
Contribute to Loss Prevention
Set Loss Prevention expectations
Maintain seamless store operational procedures
Maintain weekly workflow
Support merchandising presentation strategy
Support merchandising concept standards
Lead staff on merchandising
Train staff on merchandising
Provide real-time feedback on sales
Provide real-time feedback on product
Provide real-time feedback on allocation
Provide weekly feedback on sales
Provide weekly feedback on product
Provide weekly feedback on allocation
Uphold all policies and procedures
Lead by example with policies
Motivate sales associates
Support sales associates
Provide in the moment coaching
Improve performance of existing associates
Contribute through training programs
Lead through training programs
Contribute through customer experience programs
Lead through customer experience programs
Maintain a professional work environment
Maintain a healthy work environment
Maintain a productive work environment
How You'll Work.
Team & Collaboration
In-store leadership; Sales associates
Communication Scope
Sales feedback; Product feedback; Allocation feedback
Full Job Description
Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Contribute to a technology led in-store experience for customers that both surprises and delights them Maintain extraordinary customer e
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