Team Global Express
transport and logistics
SalesSuccessPartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Success Partner at Team Global Express. Skills: sales support, customer success, account coordination, analytical and reporting capability, stakeholder communication, managing competing priorities, improving customer outcomes and performance. Support the sales team with insights, reporting, and customer strategy. Analyse performance (DIFOT and KPIs) to improve customer outcomes”
Industry & Context.
Manage customer escalations and ensure timely resolution; Identify trends and opportunities to support growth and retention
What They're Looking For.
Must Have
Experience in sales support, customer success, or account coordination, analytical and reporting capability, Confident stakeholder communication skills, Highly organised with the ability to manage competing priorities, A mindset focused on improving customer outcomes and performance
What You'll Do.
Support the sales team with insights
and customer strategy
Analyse performance (DIFOT and KPIs) to improve customer outcomes
Assist with account activities including rate reviews
Manage customer escalations and ensure timely resolution
Identify trends and opportunities to support growth and retention
Maintain accurate CRM records and reporting
Partner with internal teams to deliver a high-quality customer experience
How You'll Work.
Team & Collaboration
partner with the sales team; Partner with internal teams
Communication Scope
Confident stakeholder communication skills
Process & Methodology
manage competing priorities
Full Job Description
At Team Global Express, we’re transforming how we deliver for our customers and our Sales Success Partners are at the centre of it. This is not a traditional sales support role. It’s a commercially focused position where you’ll partner with the sales team to unlock growth, elevate customer experience, and turn data into action. If you enjoy working across sales, data insights, and customer success, this is a great opportunity to step into a high-impact role. ## ## **What You’ll Do** * Support the sales team with insights, reporting, and customer strategy * Analyse performance (DIFOT and KPIs) to improve customer outcomes * Assist with account activities including rate reviews, renewals, tenders, and proposals * Manage customer escalations and ensure timely resolution * Identify trends and opportunities to support growth and retention * Maintain accurate CRM records and reporting * Partner with internal teams to deliver a high-quality customer experience ## ## **About You** You are proactive, detail-oriented, and commercially aware, with a strong focus on delivering results. * Experience in sales support, customer success, or account coordination * Strong analytical and reporting capability * Confident stakeholder communication skills * Highly organised with the ability to manage competing priorities * A mindset focused on improving customer outcomes and performance **About Team Global Express** Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit [https://teamglobalexp.com/](https://teamglobalexp.com/). **Why TGE** We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer** *
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