Signpost
SaaS
SalesSolutionSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales Solution Specialist at Signpost. Skills: Sales, Onboarding, Customer Success. Drive net-new customer acquisition. Conduct consultative sales conversations”
What You'll Achieve.
Customers fully activated; Customers realizing value within 90 days; Achieve retention goals; Achieve expansion goals; Meet net-new acquisition targets; Reduced clawbacks; Reduced churn
Industry & Context.
Resolving issues
In-office three days a week
What They're Looking For.
Must Have
2-4 years experience, Manage customer acquisition, Manage early-stage onboarding, Manage implementation, Consultative skills, Uncover customer needs, Align solutions, Excellent communication skills, Excellent relationship management skills, Comfortable working cross-functionally, High energy, Local to Austin
Nice to Have
SaaS experience preferred, Tech experience preferred
What You'll Do.
Drive net-new customer acquisition
Conduct consultative sales conversations
Own onboarding journey
Deliver onboarding calls
Deliver account setup
Ensure smooth activation
Meet usage milestones
Manage customer relationships
Identify expansion opportunities
Serve as support contact
How You'll Work.
Team & Collaboration
Collaboration with internal resources; Partner with Customer Success Managers; Partner with Key Account Managers; Collaborate with Marketing teams; Provide feedback to Product teams; Provide feedback to Engineering teams
Communication Scope
Consultative sales conversations; Onboarding calls; Training
Full Job Description
About the Role We are seeking a Solution Specialist for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success. Key Responsibilities Customer Acquisition & Growth Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads. Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals. Onboarding & Implementation (First 90 Days) Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time. Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources. Ensure smooth activation and that usage milestones are met in the first 90 days. Customer Retention & Expansion (Early Lifecycle) Proactively manage customer relationships during the early stage, resolving issues and driving adoption. Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle. Serve as a support contact for non-managed accounts beyond 90 days. Collaboration & Handoff Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days. Collaborate with Marketing teams to refine inbound and overall lead processes. Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery. What Success Looks Like Customers are fully activated and realizing value within 90 days. Retention and expansion goals in the early customer lifecycle are consistently achieved. Net-new acquisition targets are met, with a strong emphasis on inbound and partnership
Applying for this Sales Solution Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Signpost?
Real rants from real employees. Read before you apply.