Pavago
Financial Services
SalesServiceRepresentative(English&Mandarin)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Service Representative (English & Mandarin) at Pavago. Skills: Sales, Customer service, Relationship building. Support inbound sales inquiries. Provide customer service”
What You'll Achieve.
Client satisfaction; Client engagement; Lead follow-up; Conversion performance; Accurate CRM documentation; Pipeline management; Handle financial conversations; Contribution to goals
Industry & Context.
What They're Looking For.
Must Have
English and Mandarin communication
Nice to Have
Financial services experience, Debt settlement experience, Debt consolidation experience, Lending experience
What You'll Do.
Support inbound sales inquiries
Provide customer service
Answer incoming calls
Provide information about programs
Understand client financial situation
Recommend appropriate options
Deliver customer experience
Maintain communication with clients
Conduct outbound follow-up
Build trust with clients
Maintain client records
Share feedback with teams
Stay informed on industry trends
How You'll Work.
Team & Collaboration
Sales teams; Customer service teams
Communication Scope
Verbal communication; Written communication
Full Job Description
### **Sales Service Representative** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is looking for a Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions. This role is ideal for someone who enjoys helping people, building relationships, and guiding prospective clients through important financial decisions. You will primarily engage with individuals who have already expressed interest in the company’s services, while also conducting follow-up and outbound outreach when needed. ### **Key Responsibilities** ### **Inbound Sales & Customer Support** * Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services * Provide accurate information about available programs and financial solutions * Understand each client’s financial situation and recommend appropriate options * Deliver a professional, empathetic, and consultative customer experience ### **Lead Follow-Up & Outreach** * Follow up promptly with leads generated through various marketing channels * Maintain consistent communication with prospective clients throughout the sales process * Conduct outbound follow-up and cold calls when required * Build trust and strong relationships with potential clients ### **CRM & Documentation** * Maintain accurate records of all client interactions and activities * Update CRM systems with detailed notes and communication history * Track lead progress and ensure timely follow-up ### **Team Collaboration** * Work closely with sales and customer service teams to achieve company goals * Share feedback and insights to improve customer experience and sales effectiveness * Stay informed on industry trends, compliance requirements, and company offerings ### **Requirements** ### **Experience** * Previous experience in sales, customer servic
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