SalesOperativeSupportAnalyst

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? **If so, Tigo is for you!** We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! Sales Operative Support Analyst Sales Operative Support Analyst Principales responsabilidades: Realizar escuchas y evaluaciones de llamadas. Verificar el cumplimiento de scripts, políticas comerciales y normativas internas en las ventas y servicio al cliente. Detectar errores operativos, malas prácticas y oportunidades de mejora. Analizar reclamos recurrentes, especialmente relacionados con cobros incorrectos y mala experiencia del cliente. Documentar hallazgos y generar reportes de calidad y tendencias. Requisitos: Estudios en administración de empresas Dominio avanzado de Excel Conocimientos básicos SQL y Power BI Conocimientos Específicos: Atención al detalle y pensamiento analítico. Capacidad de escucha crítica y objetiva. Comunicación clara y asertiva. Organización y gestión del tiempo. Competencias y Habilidades: Comunicación y negociación Pensamiento analítico Toma de decisiones Orientación de resultados _Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local