Amgen
biotechnology
SalesOperationsSeniorAssociate
“Sales Operations Senior Associate at Amgen. Skills: Sales Operations, CRM, Data Analytics, Sales Force Effectiveness. lead operational pricing excellence and sales operations capabilities across CRM, data, analytics and incentive processes. drive field force effectiveness”
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Degree educated, Experience in sales operations, commercial excellence or analytics within the pharmaceutical, biotechnology or life sciences industry, Experience supporting sales force effectiveness activities including cycle planning, targeting, segmentation, territory management and incentive compensation processes, commercial operations judgement, with an understanding of how sales operations decisions influence field behaviour, customer targeting, brand execution and business performance, analytical, project management and stakeholder management skills, with the ability to coordinate cross-functional priorities and timelines, Clear and effective communicator, able to simplify complex information for non-technical audiences, Proactive, detail-oriented and self-motivated, with problem-solving skills and a collaborative working style, knowledge of CRM systems, ideally Veeva CRM, with experience managing large datasets and maintaining data quality and governance, Advanced Excel and Tableau (or similar BI tools) skills, with the ability to translate complex data into actionable business insights
What You'll Do.
lead operational pricing excellence and sales operations capabilities across CRM
analytics and incentive processes
drive field force effectiveness
deliver actionable insights
optimise operational processes
compliance and data integrity across commercial systems and reporting
Leading CRM operations
customer master data management and territory alignment activities in partnership with sales leadership
Acting as subject matter expert for Veeva CRM and related tools
including system enhancements
user enablement and vendor collaboration
Driving sales force effectiveness through KPI reporting
segmentation and targeting activities
Developing and maintaining dashboards
analytics and customer engagement insights to support business performance and decision-making
Partnering with stakeholders to define KPIs
validate data quality and translate business needs into reporting solutions
Leading the operational delivery and governance of sales incentive plans
including payout validation
compliance controls and process improvements
How You'll Work.
Team & Collaboration
partner closely with cross-functional stakeholders; Working in a highly collaborative, matrixed environment, the team partners closely with Sales, Marketing, Medical, Market Access, Finance, IT and global functions
Communication Scope
Clear and effective communicator, able to simplify complex information for non-technical audiences
Process & Methodology
project management skills, ability to coordinate cross-functional priorities and timelines
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