SmartDev
Technology
SalesOperationsManager(CRMOwner)
Neural analysis suggests this role is
optimal for mid candidates.
“Sales Operations Manager (CRM Owner) at SmartDev. Skills: CRM ownership, Process enforcement, Pipeline accuracy. Own HubSpot end-to-end. Ensure CRM data is clean”
What You'll Achieve.
Ensure pipeline accuracy; Support reliable reporting; Support decision-making; Build scalable sales operations; Direct impact on revenue performance
Industry & Context.
Structured problem-solving
What They're Looking For.
Must Have
4+ years of experience in Sales Operations, CRM Management, Business Analyst, or Data Analyst roles, Good working proficiency in English, Hands-on experience with HubSpot or comparable CRM systems, Analytical mindset with structured problem-solving skills, Solid understanding of sales workflows (SDR, BDM, AM), Ability to challenge inconsistencies and enforce process discipline, Comfortable working with ambiguity and driving clarity
What You'll Do.
Own HubSpot end-to-end
Ensure CRM data is clean
Define and maintain CRM rules
and Account Managers strictly follow
Identify and correct incorrect data
Identify and correct inflated pipeline
Identify and correct process deviations
Actively challenge inconsistencies
Keep CRM data aligned with sales reality
Monitor pipeline health
Monitor forecast accuracy
Track individual sales performance
Track team sales performance
Identify early risks in deals
Identify gaps in deals
Identify slippage in deals
Ensure leadership has realistic view of revenue
Analyze funnel conversion
Analyze sales cycle length
Identify inefficiencies
Provide actionable insights
Provide recommendations to leadership
Support strategic decisions with evidence
Support commission validation
Ensure data alignment between Sales
Standardize sales processes
Document sales processes
Improve sales processes
Support operational scalability
How You'll Work.
Team & Collaboration
Work with international stakeholders; Data alignment between Sales, Marketing, and Delivery
Full Job Description
SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner. We have over 200 talented employees working both on-site and remote/hybrid at locations: * Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang * Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi SmartDev is transitioning from a traditional software outsourcing model to an AI‑enabled, solution‑driven technology partner across APAC, the Middle East, and Europe. To support this shift, sales must operate based on accurate data, disciplined processes, and factual pipeline visibility. Although SmartDev already uses HubSpot, it is not yet functioning as a true operating system for sales. This role exists to take ownership of HubSpot operations, ensuring it reflects sales reality and supports reliable reporting and decision-making. The Sales Operations Specialist is responsible for controlling how sales actually operate through CRM governance, process enforcement, and analytical insight. This role goes beyond managing a tool or producing reports—it requires enforcing CRM discipline across BDMs, SDRs, and Account Managers, challenging incorrect or misleading data, and ensuring pipeline accuracy. The role demands strong ownership, analytical thinking, and the confidence to question inconsistenc
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