SmartDev
AI-powered software development
SalesOperationsManager(CRMOwner)
“Sales Operations Manager (CRM Owner) at SmartDev. Skills: CRM Ownership, Process Enforcement, Pipeline & Performance Management, Sales Insight & Continuous Improvement, Sales Operations & Cross-Team Alignment. Own HubSpot end-to-end, including Pipelines, stages, objects, fields, workflows, and dashboards. Ensure CRM data is clean, structured, consistent, and usable”
What You'll Achieve.
Ensure CRM functions as a true operating system for sales; Ensure CRM data reflects sales reality; Support reliable reporting and decision-making; Control how sales actually operate through CRM governance, process enforcement, and analytical insight; Enforce CRM discipline across BDMs, SDRs, and Account Managers; Challenge incorrect or misleading data; Ensure pipeline accuracy; Drive accountability; Contribute to improving how the organization operates; Build scalable sales operations; Have a direct and visible impact on revenue performance; Turn data into real business leverage
Industry & Context.
Analytical mindset with structured problem-solving skills
What They're Looking For.
Must Have
4+ years of experience in Sales Operations, CRM Management, Business Analyst, or Data Analyst roles, Good working proficiency in English (written and verbal), Hands-on experience with HubSpot or comparable CRM systems, Analytical mindset with structured problem-solving skills, Solid understanding of sales workflows (SDR, BDM, AM), Ability to challenge inconsistencies and enforce process discipline, Comfortable working with ambiguity and driving clarity
What You'll Do.
Own HubSpot end-to-end
Ensure CRM data is clean
Define and maintain CRM rules and data standards
and Account Managers strictly follow CRM processes
Identify and correct: Incorrect data
Inflated or misleading pipeline
Actively challenge inconsistencies and enforce discipline
Keep CRM data aligned with actual sales reality
Monitor pipeline health and forecast accuracy
Track individual and team sales performance
and slippage in deals or targets
Ensure leadership has a realistic
data-based view of revenue
Analyze Funnel Conversion
Identify bottlenecks and inefficiencies across the sales process
actionable insights and recommendations to leadership
Support strategic decisions with evidence
Support KPI tracking and commission validation
Ensure data alignment between Sales
and continuously improve sales processes
Support operational scalability as the company grows internationally
How You'll Work.
Team & Collaboration
Work effectively with international stakeholders; Ensure data alignment between Sales, Marketing, and Delivery; Work with both Vietnamese and international colleagues
Communication Scope
Good working proficiency in English (written and verbal)
Applying for this Sales Operations Manager (CRM Owner) role?
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