SmartDev
Software Development
SalesOperationsManager(CRMOwner)
Neural analysis suggests this role is
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“Sales Operations Manager (CRM Owner) at SmartDev. Skills: CRM Ownership, Process Enforcement, Pipeline & Performance Management, Sales Insight & Continuous Improvement, Sales Operations & Cross-Team Alignment. Own HubSpot end-to-end, including Pipelines, stages, objects, fields, workflows, and dashboards. Ensure CRM data is clean, structured, consistent, and usable”
What You'll Achieve.
Ensure CRM reflects sales reality and supports reliable reporting and decision-making; Ensure pipeline accuracy; Provide leadership with a realistic, data-based view of revenue; Support strategic decisions with evidence; Build scalable sales operations; Have a direct and visible impact on revenue performance; Turn data into real business leverage
Industry & Context.
Analytical mindset; Structured problem-solving skills
What They're Looking For.
Must Have
At least 4+ years of experience in Sales Operations, CRM Management, Business Analyst, or Data Analyst roles, Good working proficiency in English (written and verbal) and ability to work effectively with international stakeholders, Hands-on experience with HubSpot or comparable CRM systems, analytical mindset with structured problem-solving skills, Solid understanding of sales workflows (SDR, BDM, AM), Ability to challenge inconsistencies and enforce process discipline, Comfortable working with ambiguity and driving clarity
What You'll Do.
Own HubSpot end-to-end
Ensure CRM data is clean
Define and maintain CRM rules and data standards
and Account Managers strictly follow CRM processes
Identify and correct: Incorrect data
Inflated or misleading pipeline
Actively challenge inconsistencies and enforce discipline
Keep CRM data aligned with actual sales reality
Monitor pipeline health and forecast accuracy
Track individual and team sales performance
and slippage in deals or targets
Ensure leadership has a realistic
data-based view of revenue
Analyze Funnel Conversion
Identify bottlenecks and inefficiencies across the sales process
actionable insights and recommendations to leadership
Support strategic decisions with evidence
Support KPI tracking and commission validation
Ensure data alignment between Sales
and continuously improve sales processes
Support operational scalability as the company grows internationally
How You'll Work.
Team & Collaboration
Work effectively with international stakeholders; Ensure data alignment between Sales, Marketing, and Delivery
Communication Scope
Good working proficiency in English (written and verbal)
Full Job Description
SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner. We have over 100 talented employees working both on-site and remote/hybrid at locations: * Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang * Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi SmartDev is transitioning from a traditional software outsourcing model to an AI‑enabled, solution‑driven technology partner across APAC, the Middle East, and Europe. To support this shift, sales must operate based on accurate data, disciplined processes, and factual pipeline visibility. Although SmartDev already uses HubSpot, it is not yet functioning as a true operating system for sales. This role exists to take ownership of HubSpot operations, ensuring it reflects sales reality and supports reliable reporting and decision-making. The Sales Operations Specialist is responsible for controlling how sales actually operate through CRM governance, process enforcement, and analytical insight. This role goes beyond managing a tool or producing reports—it requires enforcing CRM discipline across BDMs, SDRs, and Account Managers, challenging incorrect or misleading data, and ensuring pipeline accuracy. The role demands strong ownership, analytical thinking, and the confidence to question inconsistenc
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