SmartDev

software development

SalesOperationsManager(CRMOwner)

Hanoi, Vietnam; Danang, Vietnam FULL TIME
The Brief

“Sales Operations Manager (CRM Owner) at SmartDev. Skills: CRM Ownership, Process Enforcement, Pipeline & Performance Management, Sales Insight & Continuous Improvement, Sales Operations & Cross-Team Alignment. Own HubSpot end-to-end, including Pipelines, stages, objects, fields, workflows, and dashboards. Ensure CRM data is clean, structured, consistent, and usable”

What You'll Achieve.

Take control of how a sales organization truly operates; Support data-driven decisions at leadership level; Build scalable sales operations, not just dashboards; Have a direct and visible impact on revenue performance; turn data into real business leverage

Industry & Context.

software development
Problems you'll solve

analytical mindset with structured problem-solving skills; Ability to challenge inconsistencies and enforce process discipline; Comfortable working with ambiguity and driving clarity

What They're Looking For.

Must Have

At least 4+ years of experience in Sales Operations, CRM Management, Business Analyst, or Data Analyst roles, Good working proficiency in English (written and verbal) and ability to work effectively with international stakeholders, Hands-on experience with HubSpot or comparable CRM systems, analytical mindset with structured problem-solving skills, Solid understanding of sales workflows (SDR, BDM, AM), Ability to challenge inconsistencies and enforce process discipline, Comfortable working with ambiguity and driving clarity

What You'll Do.

Own HubSpot end-to-end

Ensure CRM data is clean

Define and maintain CRM rules and data standards

and Account Managers strictly follow CRM processes

Identify and correct: Incorrect data

Inflated or misleading pipeline

Actively challenge inconsistencies and enforce discipline

Keep CRM data aligned with actual sales reality

Monitor pipeline health and forecast accuracy

Track individual and team sales performance

and slippage in deals or targets

Ensure leadership has a realistic

data-based view of revenue

Analyze Funnel Conversion

Identify bottlenecks and inefficiencies across the sales process

actionable insights and recommendations to leadership

Support strategic decisions with evidence

Support KPI tracking and commission validation

Ensure data alignment between Sales

and continuously improve sales processes

Support operational scalability as the company grows internationally

How You'll Work.

Team & Collaboration

work effectively with international stakeholders; Ensure data alignment between Sales, Marketing, and Delivery

Communication Scope

Good working proficiency in English (written and verbal)

Free ATS check

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