RateHawk
travel-tech
SalesOperationsManager
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“Sales Operations Manager at RateHawk. Skills: Sales Operations, Commercial Strategy, Data Analysis, Performance Management, HubSpot CRM. Own and continuously improve the target-setting and quota allocation process. Monitor commercial performance, manage and improve the bonus calculation process”
What You'll Achieve.
Improve the effectiveness, scalability and financial performance of RateHawk’s global commercial organization; Ensure ambitious yet achievable targets at regional, team and individual level; Ensure accuracy and timely execution of bonus calculations; Identify risks and growth opportunities in the sales pipeline; Ensure alignment with the standards and best practices defined by the Commercial Strategy & Transformation team; Provide visibility on commercial investments, team performance and portfolio profitability; Provide high-quality and actionable visibility for business stakeholders; Transforming complex sales data into actionable recommendations for decision-making; Maximize operational impact across the organization
Industry & Context.
Strong quantitative and analytical skills; Ability to independently collect, structure and analyze complex datasets; Business acumen and hypothesis-driven thinking; Transforming complex sales data into actionable recommendations
Candidates residing in a European time zone
What They're Looking For.
Must Have
3+ years of experience in Sales Operations, Commercial Strategy, Business Operations, Business Analytics, Sales Excellence or similar analytical and commercial roles, Hands-on experience with HubSpot CRM for at least 2 years, Ability to effectively collaborate with cross-functional and multicultural teams in a remote-first and geographically dispersed organization, Highly organized and detail-oriented mindset, Ability to manage multiple priorities, deadlines and stakeholders in a fast-paced environment, Excellent communication and stakeholder management skills, Fluent English, Strong quantitative and analytical skills, Proficiency in MS Excel / Google Sheets for data analysis, reporting and performance, Experience with business intelligence and data visualization tools such as Tableau, Power BI, Looker or similar platforms, Business acumen and hypothesis-driven thinking
Nice to Have
Bachelor’s or Master’s degree in Engineering, Economics, Mathematics, Statistics or other quantitative disciplines, or equivalent practical experience, Experience in B2B technology, SaaS or travel industry environments, Previous exposure to commercial planning, incentive schemes, quota setting, forecasting or sales performance management processes, Experience working in fast-growing and international environments, Advanced knowledge of SQL
What You'll Do.
Own and continuously improve the target-setting and quota allocation process
Monitor commercial performance
manage and improve the bonus calculation process
Drive pipeline management excellence
Monitor the adoption and execution of commercial playbooks and operational processes
Track and analyze salesforce efficiency and profitability
Build and maintain reports
dashboards and commercial performance analyses
Support Regional Directors and senior leadership in drafting sales campaigns or strategic initiatives
How You'll Work.
Team & Collaboration
Collaborate with cross-functional and multicultural teams; Coordinate with HR and Payroll teams; Work in close collaboration with the broader Commercial Strategy & Transformation team; Interact confidently with Regional Directors, Sales Leaders and senior management
Communication Scope
Excellent communication and stakeholder management skills
Process & Methodology
Manage multiple priorities, deadlines and stakeholders
Full Job Description
[RateHawk](https://ratehawk.com/) is part of [Emerging Travel Group](https://www.emergingtravel.com/) — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. The Commercial Strategy & Transformation team has the mission to improve the effectiveness, scalability and financial performance of RateHawk’s global commercial organization, directly supporting the Chief Commercial Officer and senior regional leadership across multiple international markets. We are looking for a highly analytical and business-oriented **Sales Operations Manager** to support the management of commercial performance, sales efficiency and operational excellence across the organization.. This is a remote vacancy open to candidates residing in a **European time zone**. **Responsabilities:** The Sales Operations Manager will report to the Commercial Strategy & Transformation Director and will support the RateHawk Managing Director, in handling the RateHawk commercial performance and improving the effectiveness and efficiency of the global commercial organization, including: * Own and continuously improve the target-setting and quota allocation process across regions, countries and commercial teams, leveraging data-driven methodologies to ensure ambitious yet achievable targets at regional, team and individual level. * Monitor commercial performance, manage and improve the bonus calculation process for the sales organization, including quota achievement tracking, incentive calculations, tools building and coordination with HR and Payroll teams to ensure accuracy and timely execution. * Drive pipeline management excellence across the commercial or
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