Collibra
SalesOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales Operations Manager at Collibra. Skills: Salesforce expertise, process management, cross-functional coordination, operational metrics, resource planning, continuous improvement. Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations. Designing and deploying repeatable Salesforce processes tailored for an ”
What You'll Achieve.
Improve billable utilization visibility, data integrity, and capacity planning; Implement standardized Salesforce processes that improve visibility into billable vs. non-billable utilization, resource allocation, and project health; Enable leaders to make more informed decisions on staffing and delivery; Early improvements in forecast consistency and utilization tracking should be evident; Drive measurable improvements in core Services KPIs — including improved billable utilization tracking and reporting consistency, enhanced visibility into project margins and delivery performance, and a reduction in manual processes and operational overhead for Services leadership; Establish a scalable operational foundation that enables consistent and predictable resource capacity planning across regions, improved billable utilization and margin performance through better allocation and insights, and faster, more efficient project delivery cycles driven by streamlined processes and reduced friction
Industry & Context.
Analytically minded; Translating operational data into clear insight; Identifying and resolving process bottlenecks
This position is not eligible for visa sponsorship, Work from the office at least two days each week
What They're Looking For.
Must Have
5+ years of operations experience within a SaaS, professional services, or consulting organization, Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting, Experience building and scaling operational workflows for professional services teams, A bachelor's degree or equivalent related working experience is required
Nice to Have
Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred), A Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus
What You'll Do.
Serving as the primary Salesforce subject matter expert for the Services organization
owning both front-end (page layouts
fields) and back-end (custom objects
advanced Flows) configuration in order to support scalable
repeatable operations
Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy
and project health visibility
Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership
How You'll Work.
Team & Collaboration
Partner closely with senior leaders across Services and Customer Engineering; Collaborating with BI Analysts to maintain a clean Salesforce data foundation; Navigating a cross-functional, multi-stakeholder environment
Communication Scope
Confident communicator with executive presence; Influence at the leadership level; Clearly articulate project status, risks, and milestones to stakeholders
Process & Methodology
Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering, Manage complex projects independently
Full Job Description
Joining Collibra's Services Operations team Collibra's Professional Services and Customer Engineering teams help our customers realize the full value of data intelligence — and the operational backbone behind those teams is what makes consistent, scalable delivery possible. We're hiring a Sales Operations Manager to design and own the Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally. You'll report directly to Taylor Barr and partner closely with senior leaders across Services and Customer Engineering. This role lives one of our core values — our customers are our true north. The systems and processes you build translate directly into faster onboarding, more predictable project delivery, and clearer outcomes for the customers we serve. This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team. Sales Operations Managers at Collibra are responsible for Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence Identifying and resolving process bottlenecks across
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