Company
Administration
SalesOperationsAnalyst
Neural analysis suggests this role is
optimal for Entry candidates.
“Sales Operations Analyst. Skills: Sales operations, CRM, Communication. Understand internal sales process. Assist sales team”
What You'll Achieve.
maintain high levels of quality, accuracy, and consistency in the sales quality review process; alleviate as much administrative effort for sales as possible; ensure documents meet the requirements of potential TTEC Digital audits; ensure data accuracy and integrity in our Customer Relationship Management system (CRM)
Industry & Context.
analytical skills; Identifies opportunities for efficiency improvements by understanding bottlenecks and inconsistencies
What They're Looking For.
Must Have
Bachelor’s degree in a business or sales-related field, or equivalent experience, 2+ years of experience in sales operations or other people optimization roles, High proficiency in English, Proficiency with the Microsoft Office Suite, Proficiency with a CRM tool, analytical skills, ability to work in high-pressure situations, Demonstrates interpersonal skills, High level of initiative, demonstrated ability to manage multiple projects, Ability to influence without authority, Excellent communication both written and verbal
Nice to Have
Microsoft Dynamics 365
What You'll Do.
Understand internal sales process
Provide support for contracting
Act as member of Sales QA Team
Maintain high levels of quality
Resolve Sales QA outstanding issues
Guide team members through process
Act as liaison between sales and internal customers
Identify efficiency improvements
Propose new process alternatives
Provide guidance on contract requirements
Review Terms & Conditions
Advise on adjustments
Ensure documents meet audit requirements
Ensure data accuracy and integrity
Manage multiple priorities
Handle email correspondence
How You'll Work.
Team & Collaboration
Works closely with sales team members; Acts as liaison between the sales team and other internal customers; Establish and maintain effective working relationships with staff, management, and external stakeholders; Ability to influence without authority across the organization
Communication Scope
Excellent communication both written and verbal
Process & Methodology
manage multiple projects with clear expectations/timelines
Full Job Description
## What You Will Do Responsible for understanding the internal sales process from opportunity creation through project notification to better assist the sales team. Provides support to the sales team regarding opportunity contracting processes and systems through the sales cycle. Acts as a member of the primary Sales Quality Assurance (QA) Team, striving to maintain high levels of quality, accuracy, and consistency in the sales quality review process. Works closely with sales team members to resolve Sales QA outstanding issues, guiding team members through the process to alleviate as much administrative effort for sales as possible. Acts as liaison between the sales team and other internal customers such as procurement and accounting. Identifies opportunities for efficiency improvements by understanding bottlenecks and inconsistencies. Proposes new process alternatives. Provides guidance to Sales teams on contract requirements, including reviewing Terms & Conditions for accuracy, consistency, and relevance, advising on adjustments as needed to ensure documents meet the requirements of potential TTEC Digital audits. Works with the sales team to ensure data accuracy and integrity in our Customer Relationship Management system (CRM). Ability to handle multiple priorities at the same time as the role includes responsibilities within multiple queues within CRM as well as handling email correspondence within the SalesQA inbox in Microsoft (MS) Outlook. ## What You Will Bring Bachelor’s degree in a business or sales-related field, or equivalent experience in a professional services environment. 2+ years of experience in sales operations or other people optimization roles High proficiency in English is mandatory. Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel. Proficiency with a CRM tool, preferably Microsoft Dynamics 365. Strong analytical skills and ability to work in high-pressure situations while maintaining a positive at
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