SalesOperationsAnalyst

Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers—including over 50% of the Fortune 100—across 30+ countries. At Quorum, our "product" isn't just our software; it’s our people. As a Sales Operations Analyst reporting to the Director of Revenue Operations, you will be responsible for administering and improving the Salesforce instance while supporting all revenue-generating functions to drive business growth. You will play a critical role in ensuring data quality and system efficiency to make it easier for the organization to sell. The Impact You’ll Have As a Sales Operations Analyst, you are the technical anchor for our revenue teams. You will manage data systems and streamline workflows to ensure the organization operates at peak efficiency. You will be responsible for the health of our CRM, from maintaining day-to-day support SLAs to executing high-level strategic system improvements that enhance the experience for all team members. Key Responsibilities - Salesforce Administration & Maintenance: Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA). - System Optimization: Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows. - Data Analysis & Visualization: Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends, conveying results through digestible visualizations. - Cross-Functional Collaboration: Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutions. - Process Modeling: Rebuild and refine account scoring models to determine which inputs have the greatest impact on cust