PayJoy
Merchant Operations
SalesOperationsAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales Operations Analyst at PayJoy. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Manage day-to-day operations with field agencies. Track promoter attendance, shifts, incidents, and requests”
What You'll Achieve.
Ensure compliance with schedules, coverage, and execution standards; Ensure timely resolution and proper coverage; Ensure corrective actions are implemented; Ensure accuracy before processing invoices; Ensure timely payment to agency partners; Ensure proper execution by promoters; Ensure smooth execution of field activities and alignment with business needs
Industry & Context.
What They're Looking For.
Must Have
3+ years of experience in field operations, sales support, or promoter/retail management, Proven ability to manage operational KPIs (attendance, coverage, productivity) and handle large volumes of data with attention to detail, organizational and communication skills (both verbal and written), Proficiency in Microsoft Excel and Google Workspace (intermediate to advanced level), Bachelor’s degree in Business Administration, Industrial Engineering, Economics, or a related field
What You'll Do.
Manage day-to-day operations with field agencies
Track promoter attendance
Coordinate with agencies for promoter allocation
Monitor compliance with KPIs
and operational targets
Conduct check-ins with agencies to review performance
Validate and reconcile agency reports
Register invoices in the system
Support implementation of field initiatives
Generate operational reports
Coordinate with internal teams
How You'll Work.
Team & Collaboration
Coordinate with external partners; Coordinate with internal teams (Sales, Finance, Operations)
Communication Scope
Organizational and communication skills (both verbal and written)
Full Job Description
## Description About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role ## Responsabilities Manage day-to-day operations with field agencies (Salesland and Overall), ensuring compliance with schedules, coverage, and execution standards at point of sale. Track promoter attendance, shifts, incidents, and requests, ensuring timely resolution and proper coverage across all assigned locations. Coordinate directly with agencies for promoter allocation, replacements, and staffing adjustments based on commercial needs. Monitor compliance with KPIs, SLAs, and operational targets, and follow up regularly to ensure corrective actions are implemented. Conduct frequent check-ins with agencies to review performance, service levels, and operational issues. Validate and reconcile agency reports (attendance, productivity, and billing), ensuring accuracy before processing invoices. Register invoices in the system and follow up to ensure timely payment to agency partners. Support the implementation of field initiatives (campaigns, activations, incentives), ensuring proper execution by promoters. Generate and maintain operational reports on promoter performance, coverage, and sales support activities. Coordinate with internal teams (Sales, Finance, Operations) to ensure smooth execution of field activities a
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