Kaseya
SalesOperationsAnalyst
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“Sales Operations Analyst at Kaseya. Skills: Sales Operations, Renewal Operations, CRM, Ticketing system, Contract review, Invoicing. Act as a liaison with stakeholders at all levels of the organization using communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.. Daily creation and approvals of general day-to-day data entry”
What You'll Achieve.
Exerting revenue assurance; Resolve client requests within SLA; Completing reports within timeline
Industry & Context.
Problem-solving; Recognize discrepancies that may cause issues with customer billing and need to be addressed
What They're Looking For.
Must Have
1 to 2 years of Sales/Renewal Operations work experience, Good communication skills, both written and verbal, Knowledge of Microsoft applications, especially Microsoft Excel, Attention to detail, passion for customer engagement and problem-solving, Capacity to be self-motivated and work on your own as well as in a team, Exp on ticketing system like Hub Spot, Salesforce, CPQ, Zendesk or any CRM Ticketing incise of a business need.
What You'll Do.
Act as a liaison with stakeholders at all levels of the organization using communication skills to elicit
analyze and validate business processes
and solution requirements.
Daily creation and approvals of general day-to-day data entry
Read contracts to identify invoicing requirements
special subscription invoicing terms
Review documentation to ensure evidence of arrangement (including but not limited to Billing and Shipping information
Purchase Order terms and Signature(s)
proper Order Form(s) and signature(s)
current documents on file)
Ensure software licensing is aligned with contract entitlements
exerting revenue assurance
Support data administration efforts in Kaseya's CRM system
such as mergers of account
contact and other pertinent records
Must have ability to read and comprehend contracts
identify areas that will require tracking as well as recognize discrepancies that may cause issues with customer billing and need to be addressed
Renewals Opportunity Management: Opportunity creation
Work with ticketing system to resolve client requests within SLA and completing reports within timeline.
How You'll Work.
Team & Collaboration
Act as a liaison with stakeholders at all levels of the organization; Work on your own as well as in a team
Communication Scope
Good communication skills, both written and verbal; Ability to read and comprehend contracts
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. About the job Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your t
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