SalesOperationManager

Job Overview Responsible for the monitoring and management of a Revenue stream. This high-profile position will have responsibility and/or input into processes, procedures and the management of a book of business. Essential Functions • Contributes to the monitoring and administrative management of Multi country deals • Ensures that opportunities are correctly set up in IQVIA CRM (in line with contract, multi-country constraints and IQVIA policy in term of services / products and timeline), and lead the updates • Regular monitoring of opportunities in coordination with local / regional teams • Creation of alerts and review / follow up of action plans according to the problems identified • Ensures that customer billing is consistent with the contract: Collect / Gather all paperwork requested for billing, ensure paperwork are in line with IQVIA policy and process the billing notification to trigger the billing • Ensures invoices delivered to customers are exhaustive, accurate and on time • Contributes to revenue recognition and allocation (around 300 opportunities - 47 MUSD yearly) • Contributes, working with Sales, to the management of the customer relationship (respond to customer complaints on invoices) • Contributes to ad hoc analysis as needed to improve customer satisfaction and revenue recognition • Coordinate operational activities with other teams to continually improve procedures and optimize them • Define, produce, share and comment regular report on Revenue In Hand • Contribute to analyze gap between Budget / forecast and Revenue In Hand • Creation of alerts and review / follow up of action plans according to the problems identified • Working closely with Sales, Finance, and Billing Center representatives Qualifications • Bachelor's Degree • • IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the dev