Etihad Airways
Aviation
SalesOfficerCargoShanghai
“Sales Officer Cargo - Shanghai at Etihad Airways. Skills: Sales, Cargo, Commercial strategy, Customer relationship management. Guide, lead, and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize results. Achieve objectives by setting objectives for insource team, developing and motivating team to maximize individual and collective performance”
What You'll Achieve.
Maximize results for relevant market; Maximize individual and collective performance; Achieve agreed-upon targets according to the defined strategy and budget expectations; Maximize Etihad Cargo's revenue, load factor, yield, and product mix; Ensure compliance with EYCC standards and service levels; Ensure no financial bad debt; Supply quality service to customers
Industry & Context.
Identify opportunities and potential obstacles, and plan strategies to overcome any resistance
What They're Looking For.
Must Have
Minimum 5 years commercial experience within Cargo, Fluent English - both written and spoken is essential, Strong cargo commercial experience, Basic Knowledge and experience with GHA/warehouse handling
Nice to Have
Extensive experience with customer knowledge
What You'll Do.
and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize results
Achieve objectives by setting objectives for insource team
developing and motivating team to maximize individual and collective performance
Drive continuous performance management and coaching to improve performance
Comply with all relevant safety
and environmental procedures
Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts
and coordinate the team to achieve agreed-upon targets
manage and maintain a portfolio of customer contracts
and steer customer relationships
provide feedback to HQ
and proactively act based on market intelligence
Identify opportunities and potential obstacles
and plan strategies to overcome any resistance
Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels
Participate in the budgeting process
Ensure no financial bad debt and full compliance with CASS when applicable
Drive implementation of iCargo
self-service solutions
direct booking capabilities and E-Airway Bill
Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY Standards
How You'll Work.
Team & Collaboration
Manage and motivate insource team; Cooperate with the GHA/Cargo Terminal
Communication Scope
Fluent English - both written and spoken
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