Trail Appliances Ltd.
Retail
SalesManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales Manager at Trail Appliances Ltd.. Skills: Sales Management, Customer Service, Team Leadership. Driving the success of our sales department.. Lead your team in delivering exceptional customer experiences.”
What You'll Achieve.
Achieving ambitious performance goals.; Maximize profitability
Industry & Context.
problem-solving skills with a sense of urgency and attention to detail.
Availability: Monday to Sunday from 10:00am to 6:00pm
What They're Looking For.
Must Have
Proven excellence in customer service and communication skills., Demonstrated ability to lead and collaborate effectively in a team environment., problem-solving skills with a sense of urgency and attention to detail., Proficiency in using intermediate computer skills and relevant software applications.
Nice to Have
Previous sales management experience is an asset but not required.
What You'll Do.
Driving the success of our sales department.
Lead your team in delivering exceptional customer experiences.
Implementing innovative sales strategies.
Achieving ambitious performance goals.
Ensure a welcoming environment by optimizing customer flow
promptly addressing their needs
and collaborating with Sales Consultants to enhance the shopping experience.
Resolve customer concerns swiftly
oversee Customer Experience Calls (CECs) to gather feedback
and manage short ship situations to maintain satisfaction.
Provide guidance to the sales team
identify opportunities
and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team.
and develop the sales team through structured programs
and regular performance reviews to foster excellence and continuous growth.
Assign and oversee Floor Whip responsibilities to ensure customer needs are met efficiently
while maintaining an active presence on the sales floor.
How You'll Work.
Team & Collaboration
Collaborating with Sales Consultants to enhance the shopping experience.; Demonstrated ability to lead and collaborate effectively in a team environment.
Communication Scope
Proven excellence in customer service and communication skills.
Full Job Description
**Who we are:** At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. **The position:** As a **Sales Manager** , you will play a key role in driving the success of our sales department. You will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer. **What we offer:** We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: * Health & dental benefits * Personal care days * Statutory holidays off * Employee & family assistance program * Staff incentives and rewards * Employee discounts **What you’ll be doing:** * Customer Engagement: Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience. * Customer Relations: Resolve customer concerns swiftly, oversee Customer Experience Calls (CECs) to gather feedback, and manage short ship situations to maintain satisfaction. * Sales Performance: Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team. * Team Leadership: Mentor, train, and develop the sales team through structured programs,
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