Neiman Marcus
Luxury Retail
SalesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Sales Manager at Neiman Marcus. Skills: Sales management, Clienteling, Team development, Customer experience. Actively recruit new hires. Seamlessly onboard new hires”
What You'll Achieve.
Achieve company objectives; Achieve store goals; Maximize sales; Drive growth; Meet client development goals; Achieve business objectives
Industry & Context.
Conflict resolution; Problem resolution
Evenings, Weekends, Holidays
What They're Looking For.
Must Have
Actively recruiting new hires, Train and develop talent, Enforce policies and procedures, Evaluate and calibrate performance, Develop direct reports, Drive continued education, Promote positive environment, Resolve work-related concerns, Empower team, Oversee scheduling, Create environment of trust, Speak with truth and candor, Exhibit Saks Fifth Avenue culture, Role model exceptional service, Execute client development initiatives, Build positive relationships, Build customer service-driven team, Use data-driven methods, Increase new client acquisition, Exercise expertise in clienteling tools, Stay informed on new merchandise
Nice to Have
Luxury retail fashion experience, 4-year degree, Builds skills and knowledge, Working knowledge of Saks business, Adapts personal approach, Responds to unexpected changes, Establishes high personal standards, Maintains customer-centric mentality
What You'll Do.
Actively recruit new hires
Seamlessly onboard new hires
Plan for talent bench
Identify career development goals
Communicate goals to direct reports
Enforce policies and procedures
Ensure understanding of policies
Evaluate performance of direct reports
Calibrate performance of direct reports
Provide feedback to direct reports
Follow up with direct reports
Develop direct reports
Build fashion influencer presence
Drive continued education initiatives
Focus on product knowledge
Focus on client events
Focus on selling techniques
Promote environment of achievement
Promote environment of recognition
Promote environment of celebration
Resolve work-related concerns
Empower team to take ownership
Resolve customer problems quickly
Oversee scheduling of associates
Manage team's daily prioritization
Create environment of trust
Create environment of collaboration
Encourage team feedback
Make recommendations for improvement
Model challenging status quo
Create friendly atmosphere
Create upbeat atmosphere
Deliver memorable client experiences
Plan client appointments
Support client appointments
Inform clients of events
Execute client development initiatives
Collaborate with functional partners
Execute events and experiences
Build positive relationships
Build productive relationships
Identify customer needs
Oversee customer service efforts
Oversee customer service escalations
Identify patterns in client spend
Increase wallet share
Drive repeat business
Leverage marketing tools
Leverage technology channels
Deliver exceptional service
Stay connected with client
Make targeted recommendations
Maximize selling potential
How You'll Work.
Team & Collaboration
Partnerships across functions; Functional partners; Store leadership; Marketing; Vendors; Merchants; Team members; Internal customers; External customers
Communication Scope
Clear goal communication; Feedback provision; Sharing feedback
Process & Methodology
Planning, Execution, Risk anticipation, Roadblock management
Full Job Description
Salary Range $71,224 - $89,030* **_Job Description:_** ****Sales Manager**** ****WHO WE ARE:**** **Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in _Pursuit of the Extraordinary_. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. ** ****YOU WILL BE:**** **As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store 's goals.** ****WHAT YOU WILL DO:**** ****People**** * **Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to
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