Capi
Financial Services
SalesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Sales Manager at Capi. Skills: Sales, Account management, Revenue generation. Acquire new corporate customers locally. Identify potential challenges and customer needs”
Industry & Context.
Problem-solving abilities
Extensive field visits across the country, Split time between office work and field visits nationwide
What They're Looking For.
Must Have
Minimum of 5 years in customer success, account management, or sales roles, Proven track record in managing and growing B2B relationships in emerging markets, Fluent in English, Fluent in French, Fluent in local languages
Nice to Have
Experience in early-stage VC-backed startups, Experience in top-tier consultancy, Experience working with emerging markets
What You'll Do.
Acquire new corporate customers locally
Identify potential challenges and customer needs
Convert leads into active
Drive additional repeat transactions
Nurture existing relationships
Guide new customers through onboarding
Ensure customers understand and use platform
Conduct outbound calls
Follow-up sessions to trigger first-time payments
Support early adoption
Engage with onboarded
Identify opportunities for reactivation
Identify opportunities for upselling
Monitor customer usage
Monitor customer satisfaction
Address requests and complaints promptly
Maintain high level of service
Collaborate with internal teams
Relay customer feedback
Contribute to product improvements
Document customer interactions
Document success stories
Share insights to build playbooks
Develop effective sales materials
Serve as the voice of the customer
Advocate for customer needs
Advocate for customer issues
Stay informed on competitive trends
Stay informed on emerging market dynamics
Propose process improvements
Propose innovative solutions
How You'll Work.
Team & Collaboration
Internal teams; Compliance; Product; Operations
Communication Scope
Customer feedback; Customer success stories
Full Job Description
Capi http://www.capimoney.com/ is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. https://capimoney.com/mission-and-values ABOUT THE COMMERCIAL TEAM Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth. They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges. ROLE OVERVIEW We are seeking a dynamic and results-driven Sales Manager. This role blends sales and account management responsibilities to ensure that our customers derive maximum value from our international payments platform. You will work directly with customers to understand their needs, address challenges, and drive repeat transactions. By converting leads, acquiring new cli
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