Frasers Group
Health, Wellness And Fitness
SalesHost
“Sales Host at Frasers Group. Skills: Sales, Customer Service, Membership Management. Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.. Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.”
What You'll Achieve.
Consistently achieve and exceed individual and club KPIs; Support the club with sales and retention towards achieving success for the business.
Industry & Context.
Willing and able to drop into operational key holder duties as and when the business requires., Availability at weekends and bank holidays is vital., Flexible – to work shifts to suit the needs of the business.
What They're Looking For.
Must Have
Outgoing and confident, with a positive mindset., Competent with all administrative duties., Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role., Curious and eager to participate in learning and development opportunities, to progress both skills and career., Willing and able to drop into operational key holder duties as and when the business requires., Passionate about fitness, sales and customer service., Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members., Availability at weekends and bank holidays is vital., Target focussed – to support the club with sales and retention towards achieving success for the business.
What You'll Do.
Deliver an exceptional experience to every prospect
member and guest ensuring every interaction is utilised as a sales and retention opportunity.
Proactively drive membership sales
and secondary spend including food & beverage
retail and fitness product sales.
Convert enquiries into memberships through confident objection handling
needs based selling and effective follow up.
Support member retention by building relationships
identifying at risk members
and recommending relevant products and services to enhance member experience and results.
Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
Be a competent key holder of the club when required
ensuring smooth opening
closing and shift coverage.
utilise and master our membership software and other systems (training provided).
Act as a trusted brand ambassador
promoting and taking part in current Fitness Challenges
and our Workout Wednesday initiative to drive engagement and participation.
Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene
gym floor presentation
ensuring the club is always looks great and above expectation.
Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
Handle member queries and complaints professionally escalating to a manager where required.
How You'll Work.
Team & Collaboration
Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.; Take on additional duties where required to support your team members.
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