Frasers Group
Retail
SalesHost
“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer experience. Deliver exceptional experience to prospects. Utilise every interaction as sales opportunity”
What You'll Achieve.
Consistently achieve KPIs; Exceed individual KPIs; Exceed club KPIs; Achieve sales success; Achieve retention success
Industry & Context.
Key holder duties, Flexibility to work shifts, Availability at weekends, Availability at bank holidays
What They're Looking For.
Must Have
Competent with administrative duties, Willing to drop into operational key holder duties, Availability at weekends and bank holidays
Nice to Have
Experience with membership software, Experience with other systems
What You'll Do.
Deliver exceptional experience to prospects
Utilise every interaction as sales opportunity
Proactively drive membership sales
Drive membership renewals
Drive membership upgrades
Drive secondary spend
Convert enquiries into memberships
Perform needs based selling
Follow up effectively
Support member retention
Identify at risk members
Recommend relevant products
Recommend relevant services
Conduct tailored tours of the Gym
Upsell based on needs
Achieve and exceed individual KPIs
Achieve and exceed club KPIs
Act as competent key holder
Ensure smooth opening
Ensure smooth closing
Ensure shift coverage
Learn membership software
Utilise membership software
Master membership software
Utilise other systems
Act as brand ambassador
Promote Fitness Challenges
Take part in Fitness Challenges
Promote Class concepts
Take part in Class concepts
Promote Workout Wednesday
Take part in Workout Wednesday
Support operational excellence
Maintain high standards of cleanliness
Maintain high standards of hygiene
Maintain gym floor presentation
Ensure club looks great
Assist with gym resets
Assist with ad-hoc fitness tasks
Be knowledgeable about products
Be knowledgeable about services
Handle member queries
Handle member complaints
How You'll Work.
Team & Collaboration
Support Head Coach; Support team members
Applying for this Sales Host role?
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