Frasers Group
Sports & Fitness
SalesHost
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Sales Host at Frasers Group. Skills: Membership sales, Customer service, Sales and retention. Deliver exceptional experience to every prospect. Utilise every interaction as sales opportunity”
What You'll Achieve.
Consistently achieve and exceed individual KPIs; Consistently achieve and exceed club KPIs
Industry & Context.
40hrs pw, Key holder duties, Availability at weekends, Availability at bank holidays, Take on additional duties
What They're Looking For.
Must Have
Competent with administrative duties, Willing and able to drop into operational key holder duties, Availability at weekends and bank holidays is vital
Nice to Have
Opportunity to deliver personal training sessions out of hours, Opportunity to deliver group training classes with further training
What You'll Do.
Deliver exceptional experience to every prospect
Utilise every interaction as sales opportunity
Utilise every interaction as retention opportunity
Proactively drive membership sales
Proactively drive renewals
Proactively drive upgrades
Proactively drive secondary spend
Convert enquiries into memberships
Perform needs based selling
Perform effective follow up
Support member retention
Identify at risk members
Recommend relevant products
Recommend relevant services
Conduct tailored tours of the Gym
Upsell based on matching needs
Achieve and exceed individual KPIs
Achieve and exceed club KPIs
Act as competent key holder
Ensure smooth opening
Ensure smooth closing
Ensure shift coverage
Learn membership software
Utilise membership software
Master membership software
Act as trusted brand ambassador
Promote Fitness Challenges
Take part in Fitness Challenges
Promote Class concepts
Take part in Class concepts
Promote Workout Wednesday
Take part in Workout Wednesday
Support operational excellence
Maintain high standards of cleanliness
Maintain high standards of hygiene
Maintain gym floor presentation
Support Head Coach with gym resets
Support Head Coach with ad-hoc fitness tasks
Handle member queries professionally
Handle member complaints professionally
Escalate queries to manager
Escalate complaints to manager
How You'll Work.
Team & Collaboration
Support team members
Full Job Description
Everlast Gyms … This role is for 40hrs pw Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards. Elevation is a part of our core, matching with great company benefits to mention a few: * 20% discount across all facias * Eligible for Everlast Gyms Monthly Champions recognition program * Free Gym membership * Opportunity to deliver personal training sessions out of hours * Opportunity to deliver group training classes with further training Main Duties and Responsibilities * Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. * Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. * Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. * Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. * Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. * Consistently achieve and exceed individual and club KPIs * Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. * Learn, utilise and master our membership software and other systems (training provided). * Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. * Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, e
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