Frasers Group

Sports & Fitness

SalesHost

£23–29k ~AI est. Halifax, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Sales Host at Frasers Group. Skills: Membership sales, Customer service, Sales and retention. Deliver exceptional experience to every prospect. Utilise every interaction as sales opportunity”

What You'll Achieve.

Consistently achieve and exceed individual KPIs; Consistently achieve and exceed club KPIs

Industry & Context.

Sports & Fitness
Eligibility Requirements

40hrs pw, Key holder duties, Availability at weekends, Availability at bank holidays, Take on additional duties

What They're Looking For.

Must Have

Competent with administrative duties, Willing and able to drop into operational key holder duties, Availability at weekends and bank holidays is vital

Nice to Have

Opportunity to deliver personal training sessions out of hours, Opportunity to deliver group training classes with further training

What You'll Do.

Deliver exceptional experience to every prospect

Utilise every interaction as sales opportunity

Utilise every interaction as retention opportunity

Proactively drive membership sales

Proactively drive renewals

Proactively drive upgrades

Proactively drive secondary spend

Convert enquiries into memberships

Perform needs based selling

Perform effective follow up

Support member retention

Identify at risk members

Recommend relevant products

Recommend relevant services

Conduct tailored tours of the Gym

Upsell based on matching needs

Achieve and exceed individual KPIs

Achieve and exceed club KPIs

Act as competent key holder

Ensure smooth opening

Ensure smooth closing

Ensure shift coverage

Learn membership software

Utilise membership software

Master membership software

Act as trusted brand ambassador

Promote Fitness Challenges

Take part in Fitness Challenges

Promote Class concepts

Take part in Class concepts

Promote Workout Wednesday

Take part in Workout Wednesday

Support operational excellence

Maintain high standards of cleanliness

Maintain high standards of hygiene

Maintain gym floor presentation

Support Head Coach with gym resets

Support Head Coach with ad-hoc fitness tasks

Handle member queries professionally

Handle member complaints professionally

Escalate queries to manager

Escalate complaints to manager

How You'll Work.

Team & Collaboration

Support team members

Full Job Description

Everlast Gyms … This role is for 40hrs pw Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards. Elevation is a part of our core, matching with great company benefits to mention a few: * 20% discount across all facias * Eligible for Everlast Gyms Monthly Champions recognition program * Free Gym membership * Opportunity to deliver personal training sessions out of hours * Opportunity to deliver group training classes with further training Main Duties and Responsibilities * Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. * Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. * Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. * Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. * Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. * Consistently achieve and exceed individual and club KPIs * Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. * Learn, utilise and master our membership software and other systems (training provided). * Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. * Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, e

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