Frasers Group
Sports & Fitness
SalesHost
“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer service. Deliver exceptional experience to every prospect. Utilise every interaction as sales opportunity”
What You'll Achieve.
Consistently achieve KPIs; Exceed individual KPIs; Exceed club KPIs; Achieving success for the business
Industry & Context.
20hrs pw, Flexible shifts, Availability at weekends, Availability at bank holidays
What They're Looking For.
Must Have
Competent with administrative duties, Willing and able to drop into operational key holder duties, Availability at weekends and bank holidays is vital
Nice to Have
Opportunity to deliver personal training sessions out of hours, Opportunity to deliver group training classes with further training
What You'll Do.
Deliver exceptional experience to every prospect
Utilise every interaction as sales opportunity
Utilise every interaction as retention opportunity
Proactively drive membership sales
Proactively drive membership renewals
Proactively drive membership upgrades
Proactively drive secondary spend
Convert enquiries into memberships
Handle objections confidently
Follow up effectively
Support member retention
Build member relationships
Identify at risk members
Recommend relevant products
Recommend relevant services
Conduct tailored tours of the Gym
Upsell based on needs
Achieve and exceed individual KPIs
Achieve and exceed club KPIs
Be a competent key holder
Learn membership software
Utilise membership software
Master membership software
Act as brand ambassador
Promote Fitness Challenges
Take part in Fitness Challenges
Promote Class concepts
Take part in Class concepts
Promote Workout Wednesday
Take part in Workout Wednesday
Support operational excellence
Maintain high standards of cleanliness
Maintain high standards of hygiene
Maintain gym floor presentation
Assist with gym resets
Assist with ad-hoc fitness tasks
Handle member queries professionally
Handle member complaints professionally
Escalate issues to manager
How You'll Work.
Team & Collaboration
Support your team members
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