Frasers Group
Retail
SalesHost
“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer service. Deliver exceptional experience to prospects. Deliver exceptional experience to members”
What You'll Achieve.
Consistently achieve and exceed individual KPIs; Consistently achieve and exceed club KPIs; Support club with sales; Support club with retention; Achieve success for the business
Industry & Context.
40hrs pw, Key holder duties, Work shifts, Additional duties
What They're Looking For.
Must Have
Competent with administrative duties, Willing to drop into operational key holder duties, Availability at weekends and bank holidays
Nice to Have
Opportunity to deliver personal training sessions, Opportunity to deliver group training classes
What You'll Do.
Deliver exceptional experience to prospects
Deliver exceptional experience to members
Deliver exceptional experience to guests
Utilise every interaction as sales opportunity
Utilise every interaction as retention opportunity
Proactively drive membership sales
Proactively drive membership renewals
Proactively drive membership upgrades
Proactively drive secondary spend
Convert enquiries into memberships
Perform needs based selling
Perform effective follow up
Support member retention
Identify at risk members
Recommend relevant products
Recommend relevant services
Conduct tailored tours of the Gym
Upsell based on needs
Achieve and exceed individual KPIs
Achieve and exceed club KPIs
Be a competent key holder
Ensure smooth opening
Ensure smooth closing
Ensure shift coverage
Learn membership software
Utilise membership software
Master membership software
Utilise other systems
Act as brand ambassador
Promote Fitness Challenges
Take part in Fitness Challenges
Promote Class concepts
Take part in Class concepts
Promote Workout Wednesday
Take part in Workout Wednesday
Support operational excellence
Maintain high standards of cleanliness
Maintain high standards of hygiene
Ensure gym floor presentation
Assist with gym resets
Assist with ad-hoc fitness tasks
Handle member queries professionally
Handle member complaints professionally
Escalate to a manager
How You'll Work.
Team & Collaboration
Support team members
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