Frasers Group
Retail
SalesHost
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer service. Deliver exceptional experience to prospects. Deliver exceptional experience to members”
What You'll Achieve.
Achieve and exceed individual KPIs; Achieve and exceed club KPIs; Support club with sales; Support club with retention
Industry & Context.
Key holder duties, Work shifts, Take on additional duties
What They're Looking For.
Must Have
Competent with administrative duties, Willing to drop into operational key holder duties, Availability at weekends and bank holidays
Nice to Have
Progress skills and career
What You'll Do.
Deliver exceptional experience to prospects
Deliver exceptional experience to members
Deliver exceptional experience to guests
Utilise every interaction as sales opportunity
Utilise every interaction as retention opportunity
Proactively drive membership sales
Proactively drive membership renewals
Proactively drive membership upgrades
Proactively drive secondary spend
Convert enquiries into memberships
Handle objections confidently
Support member retention
Build member relationships
Identify at risk members
Recommend relevant products
Recommend relevant services
Conduct tailored tours of the Gym
Upsell based on needs
Achieve and exceed individual KPIs
Achieve and exceed club KPIs
Be a competent key holder
Learn membership software
Utilise membership software
Master membership software
Act as a trusted brand ambassador
Promote Fitness Challenges
Participate in Fitness Challenges
Promote Class concepts
Participate in Class concepts
Promote Workout Wednesday
Participate in Workout Wednesday
Maintain high standards of cleanliness
Maintain high standards of hygiene
Maintain gym floor presentation
Support Head Coach with gym resets
Support Head Coach with ad-hoc tasks
Handle member queries professionally
Handle member complaints professionally
Escalate to a manager
How You'll Work.
Team & Collaboration
Support your team members
Full Job Description
Everlast Gyms … This role is for 20hrs pw Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards. Elevation is a part of our core, matching with great company benefits to mention a few: * 20% discount across all facias * Eligible for Everlast Gyms Monthly Champions recognition program * Free Gym membership Main Duties and Responsibilities * Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. * Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. * Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. * Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. * Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. * Consistently achieve and exceed individual and club KPIs * Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. * Learn, utilise and master our membership software and other systems (training provided). * Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. * Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation * Support the Head Coach where needed with gym resets and ad-hoc fitness r
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