Frasers Group

Retail

SalesHost

£18–22k ~AI est. Cardiff, United Kingdom PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer service. Deliver exceptional experience to prospects. Deliver exceptional experience to members”

What You'll Achieve.

Achieve and exceed individual KPIs; Achieve and exceed club KPIs; Support club with sales; Support club with retention

Industry & Context.

Retail
Eligibility Requirements

Key holder duties, Work shifts, Take on additional duties

What They're Looking For.

Must Have

Competent with administrative duties, Willing to drop into operational key holder duties, Availability at weekends and bank holidays

Nice to Have

Progress skills and career

What You'll Do.

Deliver exceptional experience to prospects

Deliver exceptional experience to members

Deliver exceptional experience to guests

Utilise every interaction as sales opportunity

Utilise every interaction as retention opportunity

Proactively drive membership sales

Proactively drive membership renewals

Proactively drive membership upgrades

Proactively drive secondary spend

Convert enquiries into memberships

Handle objections confidently

Support member retention

Build member relationships

Identify at risk members

Recommend relevant products

Recommend relevant services

Conduct tailored tours of the Gym

Upsell based on needs

Achieve and exceed individual KPIs

Achieve and exceed club KPIs

Be a competent key holder

Learn membership software

Utilise membership software

Master membership software

Act as a trusted brand ambassador

Promote Fitness Challenges

Participate in Fitness Challenges

Promote Class concepts

Participate in Class concepts

Promote Workout Wednesday

Participate in Workout Wednesday

Maintain high standards of cleanliness

Maintain high standards of hygiene

Maintain gym floor presentation

Support Head Coach with gym resets

Support Head Coach with ad-hoc tasks

Handle member queries professionally

Handle member complaints professionally

Escalate to a manager

How You'll Work.

Team & Collaboration

Support your team members

Full Job Description

Everlast Gyms … This role is for 20hrs pw Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards. Elevation is a part of our core, matching with great company benefits to mention a few: * 20% discount across all facias * Eligible for Everlast Gyms Monthly Champions recognition program * Free Gym membership Main Duties and Responsibilities * Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. * Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. * Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. * Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. * Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. * Consistently achieve and exceed individual and club KPIs * Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. * Learn, utilise and master our membership software and other systems (training provided). * Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. * Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation * Support the Head Coach where needed with gym resets and ad-hoc fitness r

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