Frasers Group
Sports & Fitness
SalesHost
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer experience. Deliver exceptional experience. Utilise every interaction”
What You'll Achieve.
Achieve and exceed KPIs
Industry & Context.
Key holder duties
What They're Looking For.
Must Have
Competent with administrative duties, Willing to drop into operational duties, Availability at weekends and bank holidays
Nice to Have
Opportunity to deliver personal training, Opportunity to deliver group training
What You'll Do.
Deliver exceptional experience
Utilise every interaction
Proactively drive membership sales
Drive secondary spend
Convert enquiries into memberships
Follow up effectively
Support member retention
Identify at risk members
Recommend relevant products
Recommend relevant services
Conduct tailored tours
Upsell based on needs
Achieve and exceed KPIs
Be a competent key holder
Ensure smooth opening
Ensure smooth closing
Ensure shift coverage
Learn membership software
Utilise membership software
Master membership software
Act as brand ambassador
Promote fitness challenges
Take part in initiatives
Support operational excellence
Maintain high standards
Ensure gym floor presentation
Take part in gym resets
Take part in ad-hoc tasks
Handle member queries
Handle member complaints
How You'll Work.
Team & Collaboration
Support team members
Full Job Description
Everlast Gyms … This role is for 20hrs pw Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards. Elevation is a part of our core, matching with great company benefits to mention a few: * 20% discount across all facias * Eligible for Everlast Gyms Monthly Champions recognition program * Free Gym membership * Opportunity to deliver personal training sessions out of hours * Opportunity to deliver group training classes with further training Main Duties and Responsibilities * Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. * Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. * Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. * Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. * Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. * Consistently achieve and exceed individual and club KPIs * Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. * Learn, utilise and master our membership software and other systems (training provided). * Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. * Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, e
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