Frasers Group

Sports & Fitness

SalesHost

£18–23k ~AI est. Bromborough, England, United Kingdom PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Sales Host at Frasers Group. Skills: Membership sales, Member retention, Customer experience. Deliver exceptional experience. Utilise every interaction”

What You'll Achieve.

Achieve and exceed KPIs

Industry & Context.

Sports & Fitness
Eligibility Requirements

Key holder duties

What They're Looking For.

Must Have

Competent with administrative duties, Willing to drop into operational duties, Availability at weekends and bank holidays

Nice to Have

Opportunity to deliver personal training, Opportunity to deliver group training

What You'll Do.

Deliver exceptional experience

Utilise every interaction

Proactively drive membership sales

Drive secondary spend

Convert enquiries into memberships

Follow up effectively

Support member retention

Identify at risk members

Recommend relevant products

Recommend relevant services

Conduct tailored tours

Upsell based on needs

Achieve and exceed KPIs

Be a competent key holder

Ensure smooth opening

Ensure smooth closing

Ensure shift coverage

Learn membership software

Utilise membership software

Master membership software

Act as brand ambassador

Promote fitness challenges

Take part in initiatives

Support operational excellence

Maintain high standards

Ensure gym floor presentation

Take part in gym resets

Take part in ad-hoc tasks

Handle member queries

Handle member complaints

How You'll Work.

Team & Collaboration

Support team members

Full Job Description

Everlast Gyms … This role is for 20hrs pw Our people are the heart of everything we do, they are driven by passion and ambition. Their unrivalled commitment to fitness, exceptional knowledge, and outstanding service don’t just engage customers they inspire and drive elevated standards. Elevation is a part of our core, matching with great company benefits to mention a few: * 20% discount across all facias * Eligible for Everlast Gyms Monthly Champions recognition program * Free Gym membership * Opportunity to deliver personal training sessions out of hours * Opportunity to deliver group training classes with further training Main Duties and Responsibilities * Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. * Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. * Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. * Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. * Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. * Consistently achieve and exceed individual and club KPIs * Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. * Learn, utilise and master our membership software and other systems (training provided). * Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. * Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, e

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