The Resort And Its Amenities
SalesExperienceGuide
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Experience Guide at The Resort And Its Amenities. Skills: Guest service, Sales presentations, Customer inquiries. Make meaningful moments for Owners. Make meaningful moments for members”
What You'll Achieve.
Ensure continued guest satisfaction; Support future business opportunities; Support company guest satisfaction survey targets; Build ongoing rapport
Industry & Context.
Background screening, Drug screening, Work fluctuating schedule, Work days, Work nights, Work weekends, Work holidays, On-site presence, In-person presence, Physical tasks, Moving objects, Lifting objects, Carrying objects, Pushing objects, Pulling objects, Placing objects, Reach overhead, Reach below knees, Bending, Twisting, Stooping, Stand for extended period, Sit for extended period, Walk for extended period
What They're Looking For.
Must Have
Proficiency in English
Nice to Have
High School Diploma or G. E. D. equivalent, Customer service experience, Hospitality experience, Marketing experience, Sales experience, Other customer-facing experience, Proficiency in computer skills, Proficiency in Microsoft Outlook, Proficiency in Microsoft Excel, Proficiency in Microsoft Teams
What You'll Do.
Make meaningful moments for Owners
Make meaningful moments for members
Make meaningful moments for guests
Cater to individual needs
Cater to individual preferences
Maintain high standards
Communicate clearly with coworkers
Communicate clearly with guests
Maintain guest relationships
Ensure guest satisfaction
Support future business opportunities
Welcome guests during tours
Accompany guests during tours
Provide high-quality guest service
Provide factual information about resort
Provide objective information about resort
Provide approved information about resort
Provide factual information about amenities
Provide objective information about amenities
Provide approved information about amenities
Fulfill requests regarding property maps
Fulfill requests regarding room locations
Model professional behavior
Model professional appearance
Model professional communication
Establish rapport with guests
Enhance guest experience
Direct ownership questions
Direct pricing questions
Direct product questions
Direct contractual questions
Provide highest possible guest service
Support customer satisfaction survey targets
Provide prospective owners tours
Explain features of product
Explain advantages of product
Explain benefits of product
Direct product information questions
Direct ownership questions
Follow Consultative Process
Adhere to Consultative Process
Establish trust with guests
Build ongoing rapport
Discover vacation needs
Discover travel needs
Utilize information to customize presentations
Prepare for daily appointments
Follow up face-to-face guest interaction
Facilitate use of Vacation Ownership Advisors
Maintain accurate communication with Team Leaders
Maintain timely communication with Team Leaders
Maintain accurate communication with Sales Executives
Maintain timely communication with Sales Executives
Utilize approved technology to support tour
Assure complete representations to guests
Assure accurate representations to guests
Direct purchase contracts questions
Direct financing questions
Have Team Leader review loan applications
Have Team Leader review financial documents
Respond to guest inquiries
Respond to customer inquiries
Respond to Owner inquiries
Monitor resolution of customer inquiries
Monitor resolution of Owner inquiries
Refer prohibited questions immediately
Leverage resources for providing service
Manage time effectively
Punctually attend daily team meetings
Punctually attend training sessions
Punctually attend guest appointments
Demonstrate understanding of organization culture
Demonstrate understanding of organization processes
Improve presentation approach
Participate in formal training sessions
Maintain awareness of current events
Maintain awareness of site locations
Promote customer relationship building
Perform other job duties
Understand state regulations
Understand federal regulations
How You'll Work.
Team & Collaboration
Interaction with guests; Interaction with coworkers; Team meetings; Training sessions; Licensed sales executive; Team leader; Licensed Team Leader; Sales Executive; Vacation Ownership Advisors team
Communication Scope
Communicate clearly; Written information; Verbal information; Professional communication; Guest communication
Full Job Description
Hourly Rate: $32.50 ** _JOB SUMMARY_** As a Tour Guide, you will be responsible for making meaningful moments for Owners, members, and guests. You will contribute to the success of the organization and site by catering to the individual needs and preferences of each potential guest. You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to: Maintaining guest relationships to ensure continued guest satisfaction with the organization and to support future business opportunities. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together. **_CANDIDATE PROFILE_** Education and Experience: * High School Diploma or G.E.D. equivalent is preferred but not required * Proficiency in English * Customer service, hospitality, marketing, sales and/or other customer-facing experience preferred * Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred * Position may require background and drug screening, in accordance with state and local requirements. Work Conditions and Schedules - Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays. Position requires regular, on‑site, in‑person presence and interaction with guests and coworkers. Physical presence onsite is an essential function of this role. Competencies - Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork and Collaboration, Influence Communication: Listening, Applied Reading Analytical Skills
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