Marriott Vacations Worldwide
SalesExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Executive at Marriott Vacations Worldwide. Skills: Sales, Revenue generation, Client relationships. Convert prospective owners into purchasers. Reload Owners”
What You'll Achieve.
Minimize rescission decisions; Ensure timeliness of closings; Maximize reload opportunities
Industry & Context.
Analyze problems; Formulate strategy; Overcome challenges
Work weekends, Work holidays
What They're Looking For.
Must Have
Proficiency in English, Maintain active Real Estate License
Nice to Have
One-year related experience
What You'll Do.
Convert prospective owners into purchasers
Develop relationships with prospective owners
Cater sales experience to individual needs
Follow through with sales contract process
Complete required paperwork
Complete legally required documents
Maintain customer relationship after sale
Ensure continued owner satisfaction
Develop future business opportunities
Answer owner questions
Follow up on referrals
Fulfill requests from owners
Contact owners to monitor satisfaction
Make owners aware of promotions
Develop business opportunities
Develop and maintain records
Use information to support follow-up
Monitor contract processing
Minimize rescission decisions
Provide owner assurance
Ensure timeliness of closings
Follow and adhere to Consultative Sales Process
Establish trust with prospective owner
Build on-going rapport
Discover needs of prospective owners
Customize sales presentation
Provide Sales Gallery tour
Provide Property tour
Explain benefits of product
Advocate appropriate amount of points
Complete and close sales contract process
Ensure all required paperwork signed
Ensure all legal documents signed
Ensure all documents notarized
Practice sales script
Improve sales presentation
Ensure clear understanding of finance options
Present finance options
Prepare for daily appointments
Follow up face-to-face guest interaction
Facilitate use of Vacation Ownership Advisor
Answer customer questions regarding product information
Answer customer questions regarding servicing issues
Answer customer questions regarding construction work
Answer customer questions regarding financing
Answer customer questions regarding maintenance
Answer customer questions regarding repairs
Answer customer questions regarding appraisals
Use virtual tour software
Demonstrate virtual tour software
Coordinate virtual tour software
Assure complete processing of documents
Assure accurate processing of documents
Review contract details with owners
Review loan applications
Review financial documents
Work with Sales Management to minimize cancellations
Formulate strategy to overcome challenges
Plan to overcome challenges
Complete purchase summary worksheet
Reach out to Legacy Owners
Influence Legacy Owners to enroll
Influence Legacy Owners to upgrade
Influence Legacy Owners to maximize reload opportunities
Reach out to EOY Owners
Influence EOY Owners to enroll
Influence EOY Owners to upgrade
Influence EOY Owners to maximize reload opportunities
Respond to customer inquiries
Monitor resolution of customer inquiries
Leverage resources for providing service
Manage time effectively
Punctually attend daily team meetings
Punctually attend training sessions
Punctually attend guest appointments
Punctually attend owner appointments
Demonstrate understanding of organization culture
Demonstrate understanding of organization processes
Improve sales presentation approach
Participate in formal training sessions
Attend regularly scheduled team meetings
Attend regularly scheduled manager meetings
Assist in development of other Sales Executives
Assist in mentoring of other Sales Executives
Maintain awareness of current events
Maintain awareness of information on site locations
Promote customer relationship building
Perform other duties as assigned
Understand state regulation around sales activity
Understand federal regulation around sales activity
Understand state regulation around marketing activity
Understand federal regulation around marketing activity
Abide by state regulation around sales activity
Abide by federal regulation around sales activity
Abide by state regulation around marketing activity
Abide by federal regulation around marketing activity
Convey information and ideas to others
How You'll Work.
Team & Collaboration
Daily team meetings; Training sessions; Team meetings; Manager meetings; Sales Management
Communication Scope
Conveying information; Engaging manner
Full Job Description
JOB SUMMARY Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). CANDIDATE PROFILE Education and Experience Required: * High school diploma or GED * Proficiency in English * Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: * One-year related experience Successful Candidates Will Be Willing To: * Must be willing to work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base * Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery. * Follow up on referrals/leads from owners. * Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information. * Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals). * Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. * Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness
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