SalesEngineer

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE We're seeking a scrappy Sales Engineer to help us capture the massive opportunity emerging in support operations. This is an early-stage team role offering significant autonomy and outsized impact. You'll play a crucial part in shaping how we position and sell Assembled's cutting-edge platform, which powers seamless omnichannel customer experiences. This isn't your typical SE role—you'll be building the playbook as you execute it, influencing strategy and owning the technical aspects of high-stakes deals across all market segments. We're in-person 5 days a week from our office in Chelsea Market (New York).   WHAT YOU'LL OWN: - Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform. - Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges. - Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness. - Become an expert in workforce management (WFM) and support operations, proactive