Company
Revenue & Operations
SalesDevelopmentTeamLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Sales Development Team Lead. Skills: team leadership, sales operations management, appointment setting, performance management, workflow oversight. Lead and manage a team of appointment setters. Ensure performance, consistent follow-through, and adherence to established sales processes”
What You'll Achieve.
Consistent achievement of appointment-setting and conversion KPIs across the team; Organized and efficient management of calendars, inboxes, and communication workflows; Improved team performance through coaching, accountability, and operational support; Smooth handling of reschedules, cancellations, and no-show management processes; Clear, accurate, and actionable sales reporting delivered to leadership; Direct impact on appointment generation, operational efficiency, and revenue growth
Industry & Context.
Identify and implement workflow improvements to improve efficiency and appointment quality
Candidates must be available to work during U. S. business hours aligned with the client’s time zone
What They're Looking For.
Must Have
3+ years of experience in sales, business development, team leadership, or related roles, Experience managing appointment-setting teams and improving sales performance metrics, Experience working with CRM systems, Familiarity with communication and workflow tools such as Slack, email, and calendar management systems, Excellent verbal and written English communication skills, leadership, coaching, and team management abilities, organizational and multitasking skills, Ability to manage multiple workflows, priorities, and operational tasks simultaneously, analytical and reporting capabilities related to sales performance metrics, Process-oriented mindset with operational follow-through
What You'll Do.
Lead and manage a team of appointment setters
consistent follow-through
and adherence to established sales processes
Optimize sales workflows
and operational efficiency
Conduct daily standups
and no-show workflows
Ensure appointment setters follow company processes
and operational standards
Oversee CRM systems and appointment management workflows
Maintain accurate pipeline tracking
and record organization
Identify and implement workflow improvements
Coach team members on sales communication
and follow-up best practices
Support skill development and performance improvement initiatives
Help create a structured
and high-performing sales environment
How You'll Work.
Team & Collaboration
Manage and support a team of 3–5 appointment setters; Conduct daily standups to align priorities, goals, and team performance expectations; Provide ongoing feedback, support, and development opportunities for team members; Coach team members on sales communication, messaging, and follow-up best practices; Support skill development and performance improvement initiatives across the team; Help create a structured, accountable, and high-performing sales environment
Communication Scope
Excellent verbal and written English communication skills; sales communication; messaging; follow-up best practices
Process & Methodology
Manage multiple workflows, priorities, and operational tasks simultaneously, Process-oriented mindset with operational follow-through
Full Job Description
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing company focused on driving business growth through high-performing sales and appointment-setting operations. As the company continues scaling, they are seeking a Business Development Manager to lead and support a team of appointment setters while optimizing sales workflows, team performance, and operational efficiency. LOCATION Fully-Remote (Work from Home), 9 AM – 5 PM EST ROLE OVERVIEW The Sales Development Team Lead will lead and manage a team of appointment setters, ensuring strong performance, consistent follow-through, and adherence to established sales processes. This role combines team leadership, sales operations management, coaching, and workflow oversight to help improve appointment conversion rates and overall sales efficiency. KEY RESPONSIBILITIES TEAM LEADERSHIP & MANAGEMENT - Manage and support a team of 3–5 appointment setters. - Conduct daily standups to align priorities, goals, and team performance expectations. - Audit calls to ensure communication quality, professionalism, and adherence to company standards. - Monitor inboxes, Slack communications, and calendars to maintain organization and timely follow-up. - Provide ongoing feedback, support, and development opportunities for team members. SALES OPERATIONS & PERFORMANCE MANAGEMENT - Ensure strong appointment conversion rates and follow-up consistency across the team. - Track KPIs including speed-to-lead, appointments booked, and follow-up efficiency. - Prepare and maintain sales performance reporting for leadership. - Manage reschedules, cancellations, and no-show workflows proactively to optimize appointment flow. PROCESS & SYSTEM OVERSIGHT - Ensure appointment setters follow company processes, policies, and operational standards. - Ove
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