SalesDevelopmentRepresentative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.   Our client is a reputable construction company specializing in residential and commercial roofing and related construction projects. Deeply committed to quality craftsmanship and customer satisfaction, they deliver every project on time and within budget, helping homeowners and businesses protect and enhance their properties. With industry-leading expertise and a client-first culture, they have built a strong reputation for reliability and excellence across every engagement - from the first call to final delivery.     Role Overview The Sales Development Representative will serve as the first point of contact for inbound leads, guiding potential clients through the initial stages of their roofing or construction project with warmth, professionalism, and curiosity. The Sales Development Representative will conduct targeted market research before each call to personalize conversations and ensure every lead feels genuinely heard. This role sits at the intersection of sales, customer care, and research - making it ideal for someone who thrives on building meaningful connections and driving pipeline quality.     Location Fully Remote (Work from Home) | 9AM - 5PM EST     Key Responsibilities Lead Engagement & Conversation Management - Handle inbound calls from leads discussing upcoming roofing and construction projects, answering inquiries and collecting key information. - Establish rapport quickly, ensuring every conversation feels natural, personalized, and client-centered. - Communicate service offerings, general pricing guidance, and project timelines so clients understand how their needs can be addressed. - Capture critical customer details - project scope, property location, and specific requirements - and route them to the appropria