My NRMA
Hospitality
SalesCentreAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Sales Centre Agent at My NRMA. Skills: Reservations, Sales, Customer service. Respond to guest enquiries. Provide accurate information”
What You'll Achieve.
Achieving results; Helping customers
Industry & Context.
Problem-solving; First-call resolution
Full availability weekends, Full availability school holidays, Full availability Christmas/New Year, Availability on public holidays, Reside within 25km Biggera Waters, Suitable home office setup, NBN or reliable internet
What They're Looking For.
Must Have
Experience in call centre, Experience in reservations, Experience in sales environment, Experience working towards KPIs, Experience with performance targets, Excellent verbal communication skills, Excellent written communication skills, Professional phone manner, Good organisation skills, Good time management skills, Attention to detail, Ability to adhere to policies, Ability to adhere to procedures, Ability to adhere to service standards, Confidence in using multiple systems, Computer skills, Typing skills, Proficiency in MS Office, Confident in systems navigation, Relationship-building capability, Ability to work effectively with people
Nice to Have
Previous experience with Newbook
What You'll Do.
Respond to guest enquiries
Provide accurate information
Provide tailored accommodation options
Deliver exceptional service
Build knowledge of products
Build knowledge of services
Identify sales opportunities
Convert sales opportunities
Work across multiple systems
Access information efficiently
Manage information efficiently
Handle guest enquiries
Handle general enquiries
How You'll Work.
Team & Collaboration
Work with people at all levels; Work with diverse backgrounds
Communication Scope
Verbal communication; Written communication; Phone manner
Full Job Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. * Do you have experience working in a call centre (inbound or outbound), reservations, or sales environment * Do you thrive in a fast-paced, KPI-driven environment where achieving results and helping customers go hand in hand? * Looking for flexibility? This role offers a hybrid work arrangement - to help you find the right balance! What you will do: Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway. We have multiple casual positions available offering approximately25+ hours per week, commencing from Monday 13th July! Additional hours will be required during peak seasons and to cover staff leave. Location (hybrid working) * Our team is based at our Sales Centre Office at Treasure Island Holiday Resort, Biggera Waters on Mondays and Tuesdays where rostered. * Enjoy the flexibility to work from home on other rostered days. * You'll ideally reside within 25km's from Biggera Waters. * You will need a suitable home office setup with access to NBN or a reliable internet connection. Training * Your initial two weeks of training will be full-time (9:00am–5:00pm), Monday to Friday at our Treasure Island office. Roster & Availability * We operate a 7-day roster, with shifts between 8:00am and 6:00pm. * Full availability to work weekends, school holidays, and throughout the Christmas/New Year period
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