SalesAssociate

GV-VERSACE ZÜRICH Bahnhofstrasse 12 **WHAT YOU WILL DO** The Sales Associate will join our team reporting to the Store Manager. You will**** build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience. **Business Development & Client Management** * Partner with management team to strategically achieve sales targets * Strive to always increase brand and product knowledge * Master selling skills to satisfy customer needs * Take action to maximize the sales opportunity on all categories * Embrace and promote our Retail Excellence Program with both clients and staff * Build strong partnerships with clients, peers, and management through effective communication * Ensure superlative customer service standards, to meet customer expectations * Act as brand ambassador to build relationships with new customers and VIP clientele * Deliver the ultimate Versace experience to increase customer loyalty * Drive results through delivering an elevated customer experience both during and after sale service **CRM** * Capture customer data all the time * Proactively take possible actions to maintain a long-term relationship with customers * Participate in the organization of In-store & Promotional events * Implement and manage the boutique’s community outreach program to maintain active social relationships with clients **Operations** * Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.) * Remain in compliance with operational and company policies and procedures * Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up **YOU’LL NEED TO HAVE** * 2 + years’ experience in retail – luxury experience preferred * Computer skills to include operation of retail sales syste