Ashley Digital
E-Commerce
SalesAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales Associate at Ashley Digital. Skills: Sales, Customer service, Revenue growth. Engage inbound customers via phone, email, and chat. Deliver a high-quality, consultative sales experience”
What You'll Achieve.
Achieve sales targets; Exceed sales targets; Maximize conversion rates; Increase order value
Industry & Context.
Full-time availability, Work holidays, Reside in USA
What They're Looking For.
Must Have
1+ year of experience in high-volume sales, Proven track record of meeting or exceeding sales targets, Typing speed of 50+ WPM
Nice to Have
Experience working in a remote or self-managed environment
What You'll Do.
Engage inbound customers via phone
Deliver a high-quality
consultative sales experience
Conduct discovery conversations to understand customer needs
Provide tailored product recommendations
Guide customers through the full purchasing journey
Meet or exceed individual monthly sales targets
Maximize conversion rates
Identify upselling and cross-selling opportunities
Maintain a sense of urgency and ownership
Deliver a best-in-class customer experience
Build trust with customers
Act as a knowledgeable and reliable advisor
Develop deep knowledge of product offerings
Position products effectively
Stay informed on product updates
Collaborate with team members and leadership
Share insights and improve processes
Participate in team meetings
Participate in training sessions
Contribute feedback to enhance customer journey
Contribute feedback to enhance sales strategy
How You'll Work.
Team & Collaboration
Collaborate with team members; Collaborate with leadership
Communication Scope
Written communication; Verbal communication
Full Job Description
THE BIGGEST NAME IN HOME. THE BOLDEST TEAM IN E-COMMERCE. Ashley Digital is the e-commerce engine behind Ashley Furniture Industries — one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America, Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation, driving the e-commerce experience for millions of customers across every platform and touchpoint. If you’ve shopped online for a mattress in the last decade, there’s a good chance you’ve already experienced our award-winning Nectar Sleep and DreamCloud. We're a fast-moving, highly collaborative team operating at a transformational moment, and we're charged with shaping how people discover, explore, and buy home furnishings. Our expertise spans data science, performance marketing, product, and creative, and our work reaches millions of customers every day. It's a rare combination: the energy of a tech company, the stability of an industry leader, and the opportunity to build something truly significant. If you're energized by transformation, collaboration, and meaningful impact at scale, Ashley Digital is where ambition meets opportunity. To be considered for this remote opportunity, you must reside and be authorized to work within the United States. Schedule & Availability Requirements: Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends. Flexibility to work holidays as part of a rotating schedule. About the Role: The Sales Associate is responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels. This role focuses on guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty. Sitting within the broader Sales organization, this role owns the end-to-end cust
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