IMS Nanofabrication GmbH
semiconductor technology
SalesAssistant
“Sales Assistant at IMS Nanofabrication GmbH. Skills: Sales Support, Order Management, Sales Operations, Customer Order Management, TSMC SO360 portal operation. Execute customer order management processes, including order entry, quotation processing, contract administration, and delivery coordination.. Operate customer-facing systems, including the TSMC SO360 portal, for order submission, tracking, confirmation, and document management.”
What You'll Achieve.
ensuring accurate and efficient order execution; maintaining system integrity; enabling seamless coordination across internal and external stakeholders; contributes directly to sales and operational excellence; high levels of customer satisfaction; delivering effective, customer-facing operational support; enhance operational efficiency; All employees benefit from our success - together we achieve more
Industry & Context.
Possibility to travel to Austria for technical training
What They're Looking For.
Must Have
First experience in Sales Support, Order Management or Sales Operations Roles, Intermediate English communication skills
Nice to Have
Prior exposure to the semiconductor industry or Semi supply chain environment is a advantage, Hands-on experience with TSMC SO360 system is preferred
What You'll Do.
Execute customer order management processes
including order entry
contract administration
and delivery coordination.
Operate customer-facing systems
including the TSMC SO360 portal
and document management.
Support SO360-related customer meeting registration activities for HQ and Taiwan colleagues (including Global Account Managers Taiwan and China)
Provide administrative and sales operational support to HQ and Sales Activities Management
including execution of assigned tasks and ad hoc requests.
Ensure data integrity and system accuracy across internal CRM platforms and external customer systems (e. g.
Monitor order progress
proactively follow up on delivery schedules
and escalate potential risks in a timely manner.
Support monthly closing activities
including billing verification and credit documentation
in collaboration with the Finance team.
Contribute to continuous improvement initiatives and system optimization projects to enhance operational efficiency.
Deliver reporting between local entity and HQ around sales progress
How You'll Work.
Team & Collaboration
Working closely with Global Account Managers (GAM) and headquarters in Vienna; Coordinate closely with Global Account Managers (GAM), Production Planning, Logistics, and Finance teams to ensure timely delivery and compliance with customer requirements.; Strong coordination skills with the ability to work effectively across cross-functional teams in a structured environment.
Communication Scope
Intermediate English communication skills
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