Advanced Technology Services
Industrial Maintenance
SalesandSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sales and Support Representative at Advanced Technology Services. Skills: Sales, Customer support, Revenue generation. Listen to customer questions. Respond to customer questions”
What You'll Achieve.
Reduce defects to customers
Industry & Context.
Problem solving
Exposed to outside weather, Risk of electrical shock, Factory environment, Loud environment, Hazardous materials, Greasy floors, Slippery floors
What They're Looking For.
Must Have
Use hands/fingers to handle, Reach with hands, Climb, ascend/descend or balance, Stoop, kneel, crouch, or crawl, Talk or hear, Occasionally sit, Occasionally lift/move more than 50 pounds, Regularly use close vision, Regularly use color vision
What You'll Do.
Listen to customer questions
Respond to customer questions
Probe for customer needs
Apply product knowledge
Compute price of services
Compute shipping charges
Initiate purchase requisitions
Follow up on parts exchanges
Track customer receives
Follow up on customer complaints
Report customer complaints
Reduce defects to customers
Inform customer of unit prices
Inform customer of shipping date
Inform customer of anticipated delays
Inform customer of additional information
Attain knowledge of customer contracts
Manage a key customer account
Develop customer profile
Maintain customer profile
Prepare reports for Sales Account Managers
Prepare reports for management
Build knowledge of repair capabilities
Build knowledge of services offered
Assist Department Manager
Cross train employees
Provide suggestions for process improvements
Provide suggestions for system improvements
Work through implementation
Build customer volumes
Cross sell alternative solutions
Up sell alternative solutions
How You'll Work.
Team & Collaboration
Work with Sales Executives; Cross training employees; Mentoring employees
Communication Scope
Customer communication
Full Job Description
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations. · Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions. · Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates · Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses problem solving skills to reduce defects to customers. · Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. · Attains knowledge of customer contracts and manages a key customer account. · Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure. · Prepares reports for Sales Account Managers and management, as required. · Builds extensive knowledge of repair capabilities and overall services offered by business. · Assist Department Manager in cross training and mentoring employees. · Provides suggestions for process and system improvements and work through implementation and testing. · Builds customer volumes and sales by cross selling and up selling alternative solutions. Knowledge, Skills, Abilities, walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; a
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